Business Support Officer

Summary Of Job Description

You will be involved in providing administration for the programme of works to support. This will involve raising orders for works, surveys, and inspections, maintaining records for current and completed works and a variety of other administrative tasks. The Business Support Officer will provide essential operational, administrative, and financial support to a Domino’s Pizza franchise group. Working closely with store managers and franchise leadership, the role involves streamlining daily operations, ensuring compliance with corporate standards, managing records and financial documentation, and assisting in projects aimed at improving business performance. The ideal candidate will have strong organizational skills, a background in business administration, and experience in the quick service restaurant industry. This position is vital for optimizing efficiency across multiple franchise locations and delivering excellent customer service.

Key Responsibilities:

1. Assist with the daily operational needs of multiple stores, ensuring compliance with Domino’s operational standards.
2. Coordinate with store managers to address operational challenges and streamline processes.
3. Monitor and report on store performance metrics (e.g., sales, labor costs, inventory management).
4. Assist in handling HR functions such as recruitment, staff onboarding, and training coordination.
5. Prepare and present regular reports to franchise leadership on business performance, KPIs, and operational updates.
6. Partner with the Business Support Manager to shape and execute their company's marketing strategy.
7. Take the lead on sales and promotional activities, driving business growth.
8. Liaise with employers to manage commercial and apprenticeship programs.
9. Oversee the completion of apprenticeship sign-up processes.
10. Coordinate outreach programs and ensure active learner engagement.
11. Manage and enhance all learner feedback activities.
12. Engage in a variety of general business tasks to support their company's goals.
13. Produce high quality documents, reports, briefing papers and presentations which are fit for purpose and meet business requirements.
14. Collate, analyse and present information in a variety of formats as required.
15. Manage queries and requests for information, drafting or coordinating effective responses as appropriate.
16. Provide high level business support to managers and business areas within directorates, such as assisting with the development of annual business plans and documentation to support the quarterly review process.
17. Liaise with the Administration Team to source, monitor and performance manage external subject experts and providers to ensure the required quality standards and timescales are met.
18. Handle, organize, and store business documentation, maintaining high levels of accuracy and confidentiality.
19. Coordinate and manage meetings, including scheduling, preparing agendas, and minute-taking.
20. Serve as a central point of communication, relaying information between departments and ensuring clarity and consistency.