Business Support Manager

Seymour John Ltd; United Kingdom; On-site; GBP 40,000 - 48,000; Full time

Job description

Job Title: Business Support Manager
Location: UK wide - Fully remote with some occasionally onsite presence required
Salary: £40,000 - £48,000 per annum

Organisation
Join us in making a meaningful impact when people need it most. For over a century, we have provided essential support to individuals facing financial hardship. As we continue to grow, our mission is to reach even more people and offer them the help they need.
To achieve this, we are looking for passionate and driven individuals who are ready to embrace change and contribute to a forward-thinking organisation. By working together, we can strengthen our impact and ensure vital services remain accessible for generations to come. If you're ready to be part of a team that is creating positive change, we invite you to join us in building a brighter future—together.

Responsibilities

1. Lead and develop the team through the employee life cycle.
2. Act as the key link between operational teams and organisational or business process changes to ensure alignment with operational needs.
3. Collaborate with key stakeholders to implement operational changes effectively.
4. Provide operational insights and feedback to inform change planning and execution.
5. Lead and manage a team of Business Support Partners to ensure they support directors in maintaining robust governance.
6. Oversee the preparation of reports, documentation, and governance materials to meet organisational standards.
7. Coordinate and develop comprehensive business cases to support decision-making and strategic initiatives.
8. Develop, review, and update policies and procedures to align with operational practices and organisational changes.
9. Ensure all documentation is accurate, compliant, and effectively communicated to relevant teams.
10. Oversee administrative tasks, including purchase orders, hotel bookings, and operational logistics.
11. Ensure efficient systems and workflows are in place to support operational effectiveness.
12. Coordinate and manage operational communications, including weekly updates and action plans.
13. Liaise with teams to align communications with organisational priorities and goals.
14. Identify opportunities to enhance processes, systems, and support functions to improve efficiency and effectiveness.

Role-specific knowledge & skills

Essential

1. Experience of working with governance frameworks.
2. Proven track record of implementing process improvements to enhance operational efficiency.
3. Demonstrated ability to communicate effectively, influencing and collaborating across teams.
4. Experience of successfully implementing process improvements that drive operational efficiency and enhance organizational performance.

Desirable

1. Experience in analysing data and producing high quality reports to support decision-making.
2. Familiarity with process improvement methodologies.
3. Experience in managing and facilitating change.

Further information
For further information, please contact John Lavictoire.