Business Support Manager

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View more categories View less categories Sector Administration and Secretarial Role Manager Contract Type Permanent Hours Full Time

About Network Rail

Join Our Team at Network Rail!

Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others.

We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone.

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

Route Services is a division of Network Rail that provides the Routes with services so they can help Network Rail deliver a better railway for a better Britain. This role sits within Supply Chain Operations (SCO), an area of the business which supplies and delivers the logistics, materials, components, rail and road fleet that enable the maintenance and renewal of the railway.

About the role (External)
We are seeking a proactive and strategic Business Support Manager to lead the exciting shift towards zero emission vehicles. This role is pivotal in driving cultural change, collaborating with key stakeholders, and ensuring the seamless integration of zero emission vehicles into our operations.

Key Accountabilities

1. Manage complex contracts, business processes or technical activities to achieve the most efficient and effective delivery of goods, works and services.
2. Manage internal and external stakeholders to understand future business strategies and maintain up-to-date supply and demand plans.
3. Collect, review, analyse and maintain business, contract and supplier performance data and use it to support contract delivery.
4. Manage customer and supplier relationships for relevant specialist areas.
5. Manage the day-to-day governance of spend in relevant category or business areas.
6. Manage the development of commercial strategies to better incentivise reliable supplier performance and drive supplier performance development programmes and sourcing activity effectiveness.
7. Identify and implement quality and efficiency improvement initiatives.
8. Manage the engagement and development of individuals and of the team.
9. Manage and comply with company procedures to provide appropriate resources, communication strategies, training, and competency and evaluate fitness of staff to safely deliver their accountabilities.

1. Able to lead a team and motivate team members.
2. Extensive knowledge of the supply chain and the relevant supply contracts.
3. Experience of contract and supplier management.
4. Excellent numerical and analytical skills.
5. Commercial and negotiation skills.
6. Able to work under pressure.
7. Good interpersonal, influencing, communication and organisational skills.
8. A customer focussed approach.
9. Able to evaluate complex factors and make decisions to maximise benefit to Network Rail.
10. Strategic outlook, including the ability to fully analyse options and drive delivery of recommendations.
11. Understanding and application of best practice supply chain management within relevant markets.
12. Proven experience of managing 3rd party supplier relationships as well as relationships with key internal stakeholders.

Company

Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.

From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.

We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it’s crucial that our employees have the right skills to develop their careers and meet the challenges ahead.

We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.

We also know that it’s vital to get each individual’s training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.

Your health, wellbeing and benefits

We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe, that should come first.

We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.

We have a range of benefits including:

• 28 days annual leave entitlement.
• My benefits – Our discounted online shopping site.
• A range of discounted offers including, childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
• Subsidies of up to 75% on rail and underground season tickets.
• A range of pension schemes.
• 2 weeks paid reserve leave for our Armed Forces community.

What Diversity and Inclusion means to us

‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.

Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.

Disability Confident Leader

Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.

Find out more about our recruitment process here.