Business Support Coordinator - National League Systems

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Business Support Coordinator - National League Systems

Set the bar for greatness...



We have a great opportunity for a Business Support Coordinator who will coordinate and execute the operational processes of the National League System (NLS) department; to support the implementation of NLS projects aligned to the NLS strategic and day-to-day objectives and to support the wider NLS Team and Football Operations division.



This role is advertised on a fixed-term contract for 12 months.



What will you be doing?

• Lead the administration of key NLS annual processes effectively including Promotion Applications, Lateral Move requests, Stadium Accreditation Grade awards and publication of Club Allocations.
• Provide support to the delivery of Strategic Projects including event management, project management and collaboration with other departments and stakeholders to deliver effective schemes.
• Communicate and provide information by relevant methods internally and externally to assist and enable NLS operations and effective customer service to Leagues and Clubs.
• Provide information, advice and guidance to stakeholders on NLS processes and clarifications on queries on the Rules and Regulations as appropriate.
• Use the identified platforms to ensure that stakeholder queries are dealt with in a timely fashion to ensure a high level of service to stakeholders, including maintaining the information helpdesk.
• Raise Purchase Orders, process expenses, casual pay and invoices to support the budget management of the NLS.
• Provide operational support to relevant boards and Committees by providing agenda packs, taking accurate minutes and action plans and co-ordinating meeting dates and arrangements.
• Provide administrative support to the NLS Player Status team as and when required to meet peak operational demands from the game.
• Provide administrative support to the NLS Leadership team.
• Executes additional tasks as required in order to meet FA Group's changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
• As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?



Essential for the role:



Knowledge:

• Knowledge of the National League System from a League, Club and Governance perspective.
• Knowledge of the operation of Sports Competitions.
• Knowledge of the current sports landscape in a professional, semi-professional and volunteer environment.

Experience:

• Experience of working in, or with, a sports setting.
• Experience working in an administrative role.
• Experience working in a multi-stakeholder environment.
• Experience in being successful in problem-solving and outcome-focused.
• Evidence of being able to work under pressure and to set deadlines.

Technical Skills:

• Accurate data input and management.
• High level of written and verbal communication skills.
• Advanced Microsoft Office skills.
• Ability to create presentations and present to a wide range of key stakeholders.

Beneficial to have:



Knowledge:

• Understanding of the various operations of the National League System.
• Knowledge of the structures of National League System Clubs and Leagues.
• Knowledge of the FA Strategy, NLS Strategy and the potential role of the NLS.
• Knowledge of the FA Stadium Accreditation criteria and process.
• Degree or higher vocational level qualification.

Experience:

• Experience working in the Sports Industry or Governance Roles.
• Experience working or volunteering in National League System Leagues or Clubs.
• Experience delivering diverse projects.
• Experience working in a political landscape effectively.
• Experience working with and supporting the operation of Boards and Committees.

Technical Skills:

• Proficient in the use of Microsoft Office tools.
• Evidence of experience in project management.
• An understanding of the use of FA technology to support the administration of a club or league.
• Ability to create high-quality presentations or communication materials.
• Degree or higher vocational level qualification in Sport / Sports Business.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.



We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
• Free, nutritious lunches, at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional Thank You days leave, volunteering days as well as 25 days annual leave.
• A hybrid working model offering greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers



Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.



The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup and Women's Adobe FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.



We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.



Your contract with The FA will specify a fixed location of Wembley Stadium or St. George's Park unless the role is advertised as a home-based contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.



The FA, For All, For You

Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.



https://www.thefa.com/-/media/thefacom-new/files/about-the-fa/2021/fa_a-game-for-all-strategy.ashx



A Game For All outlines three key strategic commitments - Lead the Change, Be the Change, and Inspire the Change - which will ensure tackling discrimination remains a core priority for English football for years to come.



We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.



We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.



As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

Company

It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and successfully generates enough revenue to support investment of over £150m into English football each year. The FA oversees England international teams across men’s, women’s, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women’s Super League, FA Women’s Championship, and Vitality Women’s FA Cup, and the world-class facilities of Wembley Stadium and St. George’s Park,all with a purpose to Unite the Game and Inspire the Nation.

Football is a game for all, where anyone can change the world.

That might seem a bold claim. But we know it is true. Just look at how football steps up when times are tough. It provides education and empowerment, escapism and enjoyment. Promoting health and well-being, and the power of teamwork. And with our new strategy for 2020-2024, we have a plan for all. Positively impacting every community across the country. Everyone can win if we build on the progress made over the previous four seasons.

Football has the power to bring people together, remove barriers and be a force for good.

Our current equality, diversity and inclusion strategy will run until 2024 and forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.

Our three commitments,

• LEAD THE CHANGE - By actively tackling discrimination on and off the pitch.
• BE THE CHANGE - By building a diverse workforce from the inside out.
• INSPIRE THE CHANGE - By promoting an inclusive and united game which is for all.

Football Your Way – Disability Plan

We have an ambitious new three-year plan titled Football Your Way, to help develop, improve and raise awareness of Disability Football in England.

The new plan is the first of its kind and covers seven key areas, demonstrating our commitment to ensuring that as part of the equality, diversity and inclusion strategy, disabled people have the opportunity to engage and participate in football their way, from grassroots all the way to the elite end of the game. The plan comes under the umbrella of the broader equality, diversity and inclusion strategy, which is about creatingA Game For All .

The launch of the three-year plan, from 2021-2024, outlines our intentions to create a more diverse and inclusive workforce from inside the FA and out, and from top to bottom, whilst also growing participation, increasing the number and quality of coaches, developing an inclusive and diverse talent pathway, increasing support for elite players and raising the profile of disability football at every level.

Football Your Way will allow us to create and sustain a culture across the sport where disabled people have access to all opportunities and feel they truly belong, both on and off the pitch.

The seven pillars of focus are:

•Our People and FA Culture: Build full-scale awareness of what we have to offer disabled people while increasing understanding within the organisation around what it means to have a disability. Enhancing this understanding and creating an increased culture of inclusion will help increase disability declaration and representation within the organisation from 3.3 per cent to ten per cent.

•Participation: A focus on recovering and returning to pre Covid participation levels and then increasing the number of disabled people taking part in football, whether that be simply for fun or for competition across schools, clubs and the community

•Talent Pathway: Ensure that disabled people understand what is available and how they can grow as athletes and showcase how sustainable and inclusive the pathway is. By 2024 the forecast is an increase of 25 per cent of players coming up through the Talent Pathway into England Para teams

•National Teams: Provide world-class coaching and support services for six senior England and associated U21 teams with the aim of every Para team challenging for podium success by 2024. Football Your Way also commits to establishing two new blind and cerebral palsy England Women’s teams by 2024

•Coach Development: Focus on recruiting and developing a great number of quality coaches that can nurture and grow future football players. By 2024, personalised support will have been delivered to all coaches in the talent and international pathway

•Marketing and Communications: Embedding disability into everything that we do. This will range from ensuring disabled people are represented when we showcase our football offerings, to ensuring that we proactively increase the promotion of disability football. This will include driving awareness of opportunities available for disabled players, coaches or administrators and will be about working to challenge stereotypes and change perceptions

•Partnerships: Ensuring sustainable funding is allocated to the future of disability football by securing two additional purpose-led partners.

Football can only become what we choose to make it.

Football means a lot of different things to a lot of different people. For some it’s dreams of elite excellence, for others it’s a way of connecting with their community and levelling the playing field. Both are true. For us, we’ve all got our own dreams and ambitions for how football can adapt, how it’s perceived, who it will reach and whose worlds it will change. Transport yourself ten years into the future, what does football look like?

That’s for you to decide.

WHAT WE CAN OFFER YOU

Lifestyle

• Pension Scheme
• Subsidised Onsite Gym
• Cycle to Work Scheme
• Life Assurance
• Season Ticket Loan

LEARNING AND DEVELOPMENT

At The FA, we are dedicated to developing our people both professionally and personally. We focus on business needs identified from our business planning process as well as the learning needs identified from our performance and development reviews.

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