Business Support and Customer Experience Administrator

Labman Automation Ltd; Stokesley; On-site; GBP 23,000 - 26,000; Full time

Job description

Position: Business Support and Customer Experience Administrator

Labman HQ, Stokesley, North Yorkshire

Salary: £23,000 - £26,000

Job Opportunity

Due to sustained growth, Labman is seeking an enthusiastic, friendly, and highly capable Business Support Administrator to join our fast-paced, dynamic team. This vital role is at the heart of our operations, ensuring the smooth running of the business as we deliver bespoke robotic systems to clients worldwide.

This role demands strong multitasking skills, the ability to seamlessly juggle a variety of tasks, and a proactive approach to problem-solving. You will thrive in a dynamic environment, interacting daily with engineers, clients, students, contractors, and directors. As the first point of contact at Front of House, you will be responsible for creating a welcoming and professional atmosphere, ensuring an outstanding customer experience for all visitors.

A high level of IT proficiency is essential for managing digital documentation, emails, and office systems. The ideal candidate will be detail-oriented, adaptable, and able to work efficiently under pressure while maintaining excellence in customer service.

Key Responsibilities

Front of House & Customer Experience

• Be the first point of contact, ensuring a warm and professional welcome for all visitors.
• Provide an excellent customer experience with enthusiasm and a can-do attitude.
• Organise and manage catering and hospitality arrangements for visitors as required.
• Assist in organising company events, meetings, and conferences.

Office Administration & IT Proficiency

• Answer, screen, and transfer inbound phone calls efficiently.
• Maintain electronic and hard copy filing systems with high accuracy.
• Draft, edit, and format documents, emails, and reports.
• Monitor and manage email correspondence, ensuring timely responses.
• Order and maintain stationery and office equipment.
• Process incoming and outgoing mail and coordinate courier collections.
• Work within the Labman ISO9001 framework.

Business & Team Support

• Provide administrative support to directors, project managers, and area managers.
• Assist with sales administration and maintain accurate records.
• Support new employee, intern, and work experience inductions, including training administration.
• Monitor and collate documentation related to internal procedures and QA audits.
• Assist with any reasonable tasks required to support the business.

Essential Capabilities

We’re looking for an individual who thrives in a fast-paced, varied, and exciting work environment. The ideal candidate will have:

• Outstanding customer service, ensuring a warm and welcoming experience.
• Highly efficient administration with strong IT and computer skills.
• Excellent verbal and written communication, including professional phone etiquette.
• Exceptional multitasking and time management, balancing priorities seamlessly.
• Strong interpersonal skills, remembering names and faces.
• Clear, confident, and friendly intercom presence.
• Methodical, organised, and detail-focused approach.
• Ability to maintain a broad business overview (staff, customers, suppliers, projects, facilities).
• Energetic, enthusiastic, and fun workplace contributor.
• Proactive problem-solving with a can-do attitude.
• Self-motivated, adaptable, resilient, and initiative-driven.
• Positive team player, always ready to contribute.

If you’re ready to take on a diverse and rewarding role within a thriving company, we’d love to hear from you.

Company Benefits

• 33 days annual holiday (raising to 38 over 5 years) inc. public holidays.
• Company profit share scheme
• 5% employer pension paid on full salary
• Travel opportunities in various roles
• Enhanced maternity Pay (long service applicable)
• Enhanced Paternity leave
• Access to counsellor, psychotherapist & physiotherapist
• CPD support and annual subscription to appropriate body covered.
• Free inhouse gym, squash, bouldering wall, and countless clubs

Culture: At Labman, innovation is at the heart of everything we do. We are a creative and collaborative team, united by a culture of mutual support. Our commitment is to deliver excellence in every aspect of our work, while upholding respect for ourselves, our community, and the planet. And we never forget to enjoy the journey—bringing passion and fun to everything we do.

• In it together: Being a team; a community of mutual support
• Excellence: Working & delivering at the very highest quality
• Humility: Respecting yourself and others
• Sustainability: Recognition that we have an impact on our planet, our company and our community
• Fun: Enjoyment in your work