Business Support

Das Group; Bedwas; Hybrid; GBP 22,000 - 30,000; Full time

Job description

ARAG Group are looking for a Business Support Administrator to join our friendly and supportive Claims Department in our Bedwas office. Our Claims Department is at the heart of our market-leading legal expenses insurance provision, and we are looking for individuals who have a passion for providing an excellent service to our customers and business partners. We offer the opportunity of flexible working, with most of our colleagues working from home at least part of the week, and enjoy the comprehensive benefits package we have to offer. The team culture is supportive and focused on developing one another.

The successful candidate will look to provide excellent customer service and administration support to the business. In this role, you can expect to:

1. Provide administrative assistance to the department to ensure work is processed to the appropriate quality standard in a timely manner as and when required.
2. Ensure all communication with our customers, colleagues, suppliers or regulatory stakeholders is dealt with in a clear, concise and honest manner whilst ensuring that it remains sensitive and empathic to the customers, suppliers and business partner’s needs.
3. Correspond with customers via telephone and email efficiently.

We are keen to hear from candidates that have the ability to communicate at all levels and build relationships with customers, business partners and colleagues. Ideally, you will work well under pressure and adapt to change. Previous experience working within an office environment is highly desirable, with a good knowledge of Microsoft Office and data entry skills. As a team, we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:

1. 25 days holiday with the option to buy up to a further 5 days
2. Competitive salary
3. Company pension scheme with the option to increase contributions
4. The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
5. Progressive career pathway and development opportunities

Our hours are 9-5 Monday to Friday, with no evenings or weekends. We are also open to considering compressed working hours, so please do apply if this would suit you.