Business Services and Marketing Assistant

Location: Bedlington, Northumberland

Company: Stephanie Ward Online Business Services Ltd

Salary: £23,000 to £26,000 per annum

About Us: Stephanie Ward Online Business Services is a pioneering organisation dedicated to supporting neurodivergent entrepreneurs. We proactively recruit neurodivergent workers to our team, ensuring you receive the right support and adjustments to excel in your role.

Job Summary: We are seeking a specialist business services executive assistant to support neurodivergent adults. This on-site role is perfect for someone who is eager to make a difference in others' lives and businesses, and who is open to learning new skills in areas such as web design, graphic design, or business strategy development. This role will suit a graduate in business or marketing related degrees who wants to get their teeth into something exciting and varied! You’ll learn everything.

Key Responsibilities:

• Serve as the primary point of contact for remote customer enquiries and support
• Manage and respond to emails, phone calls, and video calls from clients
• Assist with scheduling appointments and managing calendars
• Provide administrative support, including document preparation and data entry
• Collaborate with team members to ensure seamless customer service
• Maintain accurate records of customer interactions and transactions
• Troubleshoot and resolve customer issues in a timely manner
• Support the team with additional tasks as needed

Required Skills and Qualifications:

• Proficiency in Google Workspace (Docs, Sheets, Slides, etc.) and Microsoft Office
• Excellent communication skills, both written and verbal
• Strong organisational and multitasking abilities
• Basic marketing skills and understanding of marketing principles
• Empathetic and patient demeanour, with a customer-first attitude
• Ability to work independently and as part of a team
• Willingness to work in person every day

Bonus Points For Applicants Who:

• Have fundraising experience or are eager to learn
• Have admin/clerking experience
• Know BSL or are willing to learn
• Have web development skills
• Thrive in dynamic environments and can hit the ground running
• Have a great sense of humour

This Job Might Not Be For You If:

• You dislike talking to people
• You’re not fond of dogs (we have one on site most days)
• You don’t enjoy laughter

Benefits:

• Company pension and performance-based perks
• Opportunity to work in a supportive and inclusive environment
• Professional development opportunities
• Competitive salary

How to Apply: Email hello@stephanie-ward.com. I want to see your CV and a cover letter. But don't send boring stuff. Tell me what makes you happy, what makes you proud, what your favourite dinosaur is... If the thought of writing that makes you want to vomit, you can submit a short video. But if either of those feels uncomfortable because it 'doesn't feel right', then this is not the job for you.

Look forward to seeing your applications!

*Note: Training contracts are not remunerated on the same scale. This role is not suitable for an apprentice or an intern.