Business Process Analyst, Human Resources

TTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story.

Techtronic Industries (TTI) is a world-class leader in power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE, RYOBI, AEG— recognized worldwide for their deep heritage and innovative product platforms of superior quality.

ABOUT THE DEPARTMENT:

Business Process & Risk is a central department at TTI EMEA and we drive changes across EMEA to support the organisation achieve its strategic goals. We do this by:

• Working with business process owners (BPOs) across all parts of EMEA to develop and design policies, processes, systems and controls.
• Leading the implementation of new processes, policies, systems and controls.
• Identifying opportunities for continuous process improvement.
• Working with IT and business process owners (BPOs) to ensure such changes and projects are delivered on time, within budget and with the best quality outcomes.
• Leading or supporting strategic business projects as project managers and/or business analysts.
• Advising the organisation how to drive process optimisation.
• Supporting and challenging our stakeholders and ensuring proposed changes are aligned with our strategic goals.
• Ensuring changes are properly managed & communicated across the organisation.

ABOUT THE ROLE:

You will act as a business partner for our Human Resource teams across EMEA to drive changes and projects to enable them the delivery of our HR initiatives. These include changes and enhancements in our HR systems.

You will need to work closely with key users in the HR teams across EMEA to understand their requirement for changes. You will be responsible for the roadmap of changes and projects in HR. You will work with our IT teams to assess effort and help our Business Process Owner (BPO) prioritise these system & process changes accordingly. You will be working through the full lifecycle including supporting the testing and training of these changes.

This will be a very “hands-on” role to drive step change in the organisation.

There will also be opportunities to drive improvement initiatives within the BPR team to ensure we continue to deliver impactful activities effectively and efficiently.

KEY RESPONSIBILITIES:

• Manage the roadmap of change requests and initiatives in the HR & payroll area.
• Work with our HR BPO, key users and the technical Development teams in IT to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
• Work with relevant business stakeholders (including BPOs) to understand and define the as-is and to-be end-to-end business processes and requirements.
• Analyse the impact of the proposed solutions across the end to end process, ensuring the proposed solutions and processes are optimised and well controlled.
• Facilitate discussions in workshops, obtain business feedback and translate the feedback into business requirements for the development team.
• Work with different technical teams in IT to identify the best technological solutions for our HR community.
• Develop integration & user acceptance test scripts to ensure all business requirements are appropriately tested.
• Review test results to ensure they correspond to the expectations and requirements of the business.
• Coordinate and manage User Acceptance Testing (UAT) effort with IT and our key users.
• Produce documentation to support key user training.
• Identify opportunities for process improvement and make recommendations – through process reviews, or data analysis.

Your primary focus will be on HR processes, including payroll across our EMEA organisation, however you will need to work closely with other Business Analysts in the department to ensure impact on other process areas are well considered.

WHAT YOU’LL NEED:

• A minimum of 5 years of proven experience as a business analyst and/or project manager.
• Experience and knowledge in Workday essential.
• Experience and knowledge in major payroll applications, e.g. ADP, SAP HR, essential.
• Experience in other HR and collaboration technology, e.g. LinkedIn, Microsoft 365 collaboration tools, desirable.
• Experience to have worked in a HR role a bonus.
• Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the “bridge” between the two parties.
• Skilled at capturing business requirements, creating user stories and acceptance criteria.
• Skilled at process design and improvement.
• Skilled at application testing – developing test scripts, reviewing test results.
• Ability to take a data-driven and analytical approach when understanding and analysing business requirements.
• Excellent collaboration and communication skills with stakeholders across all levels, ability to communicate technical concepts in a clear and concise manner.
• Business Analyst qualifications ideal (e.g. from British Computer Society).
• Experience in both waterfall and agile project methodologies a bonus.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!