Business Operations Specialist-Salesforce

Iterative Health; Cambridge; On-site; GBP 40,000 - 80,000; Full time

Job description

Business Operations Specialist-Salesforce

Cambridge or New York

Iterative Health is a healthcare technology and services company on a mission to advance gastrointestinal care through relentless innovation. With deep expertise in artificial intelligence and clinical research, we empower healthcare professionals to provide consistently high-quality colorectal cancer screenings and support clinical research teams and study sponsors to expand and accelerate patient access to novel therapeutics.

As Business Operations Specialist you will provide Salesforce expertise and analysis to assist the Sales, Professional Services and Life Science teams in the process of improving how their business operates. This position requires being proactive in identifying process and system improvements within our Salesforce environment and owning platform enhancements. Your job duties will include gathering business requirements from stakeholders and proposing Salesforce technical solutions. You will play a key role in managing, optimizing, and expanding our Salesforce environment focused on continuous improvement. This role requires strong Salesforce technical knowledge, project management skills, and the ability to collaborate cross-functionally.

What you’ll be doing:

• Lead and manage Salesforce projects from start to finish, including gathering requirements, solution design, implementation, documentation and user training (where applicable)
• Provide advanced support for Salesforce technical issues and troubleshooting for our users, escalating to Salesforce where necessary
• Design and implement Salesforce best practices for governance, user permissions, and system configuration documentation
• Partner with Sales Professional Services teams, Life Sciences to deliver required Salesforce enhancements
• Recommend and deliver Salesforce process improvements

Required Skills:

• Experience configuring, maintaining, and supporting the Salesforce platform, including managing user accounts, customizing applications, troubleshooting issues, implementing integrations (API) while staying current with Salesforce updates and business processes
• Act as a Salesforce subject matter expert to liaise with business teams in order to design, build, test, and deploy Salesforce changes to meet business needs
• Analytical problem-solving abilities to create insights into our business units
• Ability to fully understand Company KPI Targets, provide analysis and build projections
• Reporting and analytics, ability to create advanced reports and dashboards in Salesforce and/or other BI tools to provide actionable insights and support strategic decision making
• Strong communication and research skills
• Problem solving skills, understanding of business processes and workflows

Preferred Skills:

• Salesforce Certifications
• Leadership Skills
• Experience with Apex
• Experience with Lightning
• Metabase or other BI tooling experience
• Project Management Experience

Some of our benefits include:

• Vision/Dental/ Medical Insurance
• Life/Disability Insurance
• Stock Options
• Flexible Work Hours
• Unlimited Paid Time Off

At Iterative Health, we’re actively working towards creating an environment that is representative of the diversity of patients our technology serves. We are focused on building an equitable and inclusive culture, and by extension, hiring process. If you require any accommodations to make the application process or interviewing experience more accessible to you, please contact [e-mail].

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