Business Operations Manager (Information Technology)

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.

The combined university is one of the largest suppliers of the health workforce in the capital, as well as one of the largest higher education destinations for London students.

Combining a breadth of disciplines across health, business, law, creativity, communications, science and technology, we are creating a ‘health powerhouse’ for students, researchers, the NHS and partners in uniting a world-leading specialist health university.

The merger creates opportunities to generate significant change in the world of healthcare including changes to treatment, population health monitoring, workforce development and leadership, policy, and advocacy.

Background

At City St George’s we have a compelling Strategy which places Technology and Digital Change at the heart to deliver an excellent student experience and teaching capabilities.

Information Technology (IT) provides technology and digital services to the staff and students, including front line support services, infrastructure, applications, and project delivery. We are a department of 173 staff.

The Business Operations Manager will head and lead the Office of the CIO, including the Executive Support, Admin and Information Management functions.

Responsibilities

The Business Operations Manager is responsible for overseeing the development and efficiency of IT as an operating unit. This includes all administrative processes, including resource allocation and information management functions. This is a complementary role to technical directorates which oversee the design and evolution of digital and technology services.

The person in this role will develop and provide leadership Office of the CIO function to support IT’s new operating model including: leading on the delivery of key strategic initiatives, supporting the mobilisation of the digital and technology strategy, effective delivery of finance and staffing processes, development and embedding of resource allocation and work intake processes, monitoring performance against defined service standards, and leading on communication and information processes to support the maturity of IT to achieve our new Target Operating Model.

The role will have direct reports of around 6-10 staff.

Person Specification

We are seeking a confident, organised and professional self-starter, who has demonstrable leadership and line management experience in a senior role within an IT Department. You will have a proven track record of leading and delivering key strategic initiatives including organisational change, information management and administrative support functions.

The role-holder will be experienced in motivating staff and developing high performing teams, promoting excellence in areas of administrative and communication services, including introducing policies, procedures, processes, and systems effectively across a large and diverse organisation.

Additional Information

Closing date: 29th January 2025 at 11:59pm.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City St George’s operates a guaranteed interview scheme for disabled applicants.

At City St George’s, subject to agreement, relevant Professional Services roles may be undertaken in a hybrid way, involving a mixture of working on campus and at home each week.

Where a hybrid working arrangement can be accommodated, it is expected that colleagues will spend the majority (at least 60%) of their usual working time on campus each week. Specific details will be discussed and agreed with the successful candidate. A hybrid working arrangement will not detract from any comprehensive induction, that will include relevant on-site activities.

Regardless of where colleagues are working, City St George’s, University of London’s premises will be their primary and contractual place of work.