Business Operations Manager

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About us

The Department of Engineering is seeking a Business Operations Manager to oversee the smooth running of key operational services within the department. This full-time role offers an excellent opportunity to manage a variety of business functions, including finance, procurement, auditing, HR, space management, health and safety and other general projects.

The Department of Engineering is supported by an experienced professional services team, working in partnership with academic colleagues, as well as faculty and central directorates to provide a high-quality administrative support service and student and staff experience.

About the role

The Business Operations Manager works as part of a team to ensure consistent management and delivery of departmental operations by providing high quality and effective administrative support, in accordance with University and Faculty priorities, timelines and policies.

Providing leadership and line management to the Operations Team, you will be responsible for allocating staff resource to ensure consistent and effective service delivery. You will lead and enable the team to provide a high level of customer support to relevant stakeholders.

The role holder will actively contribute to and help the delivery of the faculty's business function. They will role model a culture of professionalism with a focus on providing responsive and timely customer service. The role holder will also share and develop best practice solutions with colleagues and coordinate the promotion of new ideas for better and more effective and efficient delivery of services.

This is currently a hybrid role and the role holder will spend part of their working week on campus and part of the week working remotely.

This is a full time post (35 hours per week), and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Substantial experience of office administration, operational delivery, and managing operational teams to provide an efficient and effective service.
2. Experience of coordinating budgetary and financial processes with strong numeracy and data analysis skills.
3. Experience of supporting HR operations, including coordinating recruitment activity.
4. Ability to work both independently and as part of multiple teams.
5. Excellent organisational and time management skills with the ability to multi-task and balance competing priorities in a busy, pressured work environment.
6. Experience of service improvement with a proactive, methodical, flexible approach to work and strong attention to detail.
7. Excellent written and spoken communication skills, with a high standard of English, with the ability to learn quickly, and comprehend and disseminate complex information.
8. Commitment to equality, diversity, and inclusion, to support an inclusive culture and diversity for staff.

Desirable criteria

1. Educated to degree level or equivalent professional experience.
2. Experience of committee administration and management.
3. Experience of working in a higher education or similar environment.
4. Experience of current health and safety legislation for an office environment.

Application Process

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Interviews are due to be held during the week commencing 28 April 2025.