Business Operations Analyst

FICO; London; On-site; GBP 35,000 - 65,000; Full time

Job description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

Our Business Operations team plays a critical role in supporting our Sales organisation and driving business success. We’re thrilled to be hiring a Business Operations Data Analyst to help us achieve success in 2025 and beyond! As a part of our best-in-class team, individuals can gain a deep understanding of our business, while advancing their careers. At FICO, you’ll have the opportunity to work with and learn from a team of talented professionals, but we are also genuinely excited by the fresh perspectives and innovations that new team members bring to our business.

As a Business Operations Data Analyst, you'll be at the core of our company, contributing to a broad range of projects. This role will give you critical insight into the processes that keep our business running smoothly while helping you develop an understanding of our culture and values. You’ll gain first-hand experience with the software sales function, using data to inform decisions around the management of people and processes within the organisation.

This role will be both challenging and stimulating. You'll receive guidance from an experienced mentor, ensuring you get yourself on track, add value and realise your full potential.

What You Will Contribute

• Process and analyse large data sets to identify movements, trends, insights, and opportunities to improve EMEA’s business performance.
• Present KPIs and other data using visualisation tools such as Tableau, Excel, and PowerPoint.
• Contribute to regional annual planning and strategy by providing meaningful data insights.
• Support efforts to improve data quality – eg. by providing operational support for EMEA’s sales team on Salesforce.com.
• Assist with regional reporting and forecasting, including content creation for quarterly EMEA All Hands meetings and Leadership Business Reviews – as well as ad hoc data requests.
• Support EMEA’s leadership team by providing them with accurate data and meaningful insights that support their discussions and inform decision making.

What We Are Seeking

• A strong academic background with a relevant degree in IT, Business, Economics, Mathematics, Science, or similar (or equivalent experience in a commercial environment).
• Strong analytical and problem-solving skills, with the ability to collect, organise, analyse, and present large amounts of data with exceptional attention to detail.
• Confidence with the Microsoft Office suite, ideally including macros, pivot tables, and data analysis/presentation skills.
• Ability to leverage data to create meaningful insights and tell a compelling story through effective visualisation techniques.
• A reliable teammate who is capable of maintaining high performance under pressure, with a willingness to go the extra mile.
• Commitment to pursuing a career as a data analyst, with a passion for Software.
• A willingness to learn and continuously improve your skills and knowledge.
• Proven relationship-building skills - with both peers and senior colleagues.
• Ability to work well both within a team and independently, to solve problems.
• Excellent verbal and written communication skills, appropriate for diverse audiences at all levels.
• A positive, can-do attitude with a professional demeanour.
• Ability to commute to London when needed.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognised for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy