Business Manager - Senior Associate

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Job Description

The Office of the CIO Associate is part of the Office of the CIO/Chief of Staff team, which supports the Chief Information Officer (CIO) of JPMorgan Chase's Employee Platforms (EP) organization. EP, a division within JPMorgan Chase's Global Technology group, focuses on enabling, modernizing, and enhancing the productivity and experience of nearly 300,000 global employees. Our work directly impacts and improves how employees interact with technology daily. Our strategy outlines a plan for creating a more personalized, seamless, and frictionless employee experience in a rapidly changing environment. The Office of the CIO team provides planning and execution support to the EP CIO and the broader EP Strategy and Business Services function. This includes collaborating across EP on governance, executive communications, developing processes and tools for consistent management practices, and supporting transformation and culture initiatives.

Responsibilities:

• Support the running of an efficient, decision-oriented governance structure and operating model
• Run key leadership forums, including agenda pipeline, content coordination, speaker preparation, and managing follow-ups/actions
• Coordinate and consolidate information and data flow across leadership and business enablement groups
• Participate in strategic planning processes
• Collaborate with key stakeholders to develop and implement initiatives to drive enterprise change and operating model enhancements
• Prepare management materials and collateral to support business decisions
• Coordinate the creation of special and executive presentations (e.g. town halls, senior officers meetings, offsites, regulatory communications, CEO interactions, etc.)
• Execute analysis, understand and report key business metrics, and synthesize information into actionable insights to help solve complex problems and drive business decisions
• Identify, document and communicate key project risks and process gaps to appropriate stakeholders
• Ability to take on increasing management responsibility and project ownership
• Complete ad hoc projects in new domains, as needed

Qualifications:

• Experience in a large, fast paced environment, ideally in financial services or technology, and in a chief of staff, business management, strategy and/or management consulting role
• Excellent verbal and written communication skills with the ability to interface with senior management
• Highly organized, detail-oriented and proactive "self-starter"
• Ability to execute against multiple competing priorities and timelines
• Advanced PowerPoint and Excel a must
• Strong critical thinking, analytic, and problem solving skills
• Strong project planning and management skills
• Strong interpersonal skills and a positive attitude
• Demonstrated ability to build strong relationships and partnerships
• Comfort with ambiguity
• Strong desire to learn new domains and skills
• Experience in cross-functional teams and ability to influence people at a variety of levels
• Experience with business process improvement
• Knowledge of infrastructure/ cloud technology and software development a plus
• Bachelor's degree required