Business Logistics & Readiness Coordinator

Job Description - Business Logistics & Readiness Coordinator (047759)

Organisation

NETWORK MANAGEMENT CONTROL CENTRE

Job

Administration

Position Type - Full Time

Business Logistics and Readiness Coordinator

Grade-Band 2

Salary - £38,000 plus 7% unsociable hours allowance (non-pensionable)

Contract Type – Permanent

Hybrid working opportunities within this role- Minimum of 3 days per week in SCC, or as per business requirements.

The closing date for applications is Tuesday 4th March 2025 @ 23:59

About us

The Surface Control Centre (SCC) is a world class operation delivering Londoner’s journeys safely across Transport for London’s Surface network including London’s iconic Buses, Roads and Tunnels.

We deliver highly effective and efficient command and leadership of the Surface (non-rail) network by safely supporting, co-ordinating, and enabling operational delivery at a network level to ensure TfL provides a world-class integrated service to its customers and to London more widely. SCC monitors and operates London’s Road network including 6,000 traffic signals to support the movement of people and freight, as well as operating 12 tunnels including the Blackwall Tunnels, Rotherhithe Tunnel, and upcoming Silvertown River Crossing. SCC also manages London’s bus network, including 8,000 buses that supported 1.8 billion journeys in 23/24. More widely, SCC provides Command, Control, Coordination & Communication (C4) functions for Trams & Sponsored Services.

Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people. We heavily invest in our staff with bespoke training, career development and support our colleagues with dedicated People Managers and wider Staff Network Groups to ensure that anyone from any background has support and a voice amongst our team.

We are looking for motivated and enthusiastic people who care about making a difference and help us to continue to develop and improve how we get everyone home safely every day in an exciting and fast-paced environment.

The role

You will be part of a dynamic team that will play a key role within the Surface Control Centre, supporting our operation to deliver a first-class transport network for our customers.

You will be part of our Business Logistics and Readiness Team and will undertake a wide range of activities to support our real-time operations. This is an exciting opportunity to work closely with other SCC teams and will be key to the ongoing development of SCC processes and ways of working.

Your team will support logistical aspects of the SCC, including management of our premises. This team will play a key part in the stand up and readiness of the PELF (Palestra Events Liaison Facility) working closely with our Events Team to host event organisers and facilitate multi-agency working.

You will also be key in building stakeholder relationships both internally and externally as well as supporting project delivery on behalf of SCC. This role will also undertake planning and coordination activity to support our Events and Resilience Teams, working closely with Network Operations to ensure our plans are delivered effectively.

The successful candidate should be adaptable and able to work across numerous priorities concurrently.

Key Accountabilities

• Works with key SCC stakeholders, such as other TfL modes/business areas, bus operators and external agencies, to support development of SCC processes and activities.
• Required to represent SCC during internal planning meetings and support the delivery of events/priorities/projects.
• Builds and maintains a suite of plans to support SCC resilience and business continuity functions, such as the SCC evacuation procedure.
• Required to produce, maintain and share processes / procedures with teams within SCC to support control centre operations.
• Supports SCC logistical activity, such as supporting the People Management Team including ad-hoc activity such as supporting staff travel arrangements during periods of industrial action.
• Able to collate and produce timely and accurate documentation to support control centre operations, including minutes and plans whilst ensuring the accuracy of the information.
• Works to support SCC facilities, such as supporting fallback and Palestra Events Liaison Facility activity during planning and delivery. e.g., ensuring PELF / Fallback is prepared and ready to be used by colleagues / external stakeholders.
• Required to support real time control centre operations as required, enhancing support for teams during periods of high demand or planned activity.
• Support the planning and administration of planned events and filming activity across London.

Skills, Knowledge & Experience

Skills

• Good organization, problem solving and decision-making skills.
• Good verbal and written communications skills with a proven ability to produce timely, accurate and high-quality documentation.

Knowledge

• Knowledge of TfL and its services, as well as the wider transport network in London.
• Understanding of project / planning processes best practice.

Experience

• Experience of supporting the planning or coordination of events/projects/priorities.
• Experience of working within a time-critical environment.
• Experience of engaging with and maintaining effective working relationships with internal and external stakeholders.
• Experience of providing administrative support, including but not limited to; the organization of meetings, production of documents, plans and meeting minutes.

Working Hours

This role includes opportunities for hybrid working (minimum of 3 days per week in SCC). In addition, the successful candidate will at times be required to work a range of unsocial hours outside of normal office times in line with SCC operational needs. This will include some weekend and night working across the team to support event delivery.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

• Please apply using your CV and a two-page covering letter in font Arial size 11. Think carefully about the skills, knowledge and experience in this advert and ensure you provide evidence and examples of each one within your cover letter. This is the criteria we will short list on.
• Cover letters will be reviewed with all personal data being removed.
• PDF format preferred and do not include any photographs or images.

The closing date for applications is Tuesday 4th March 2025 @ 23:59

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers