Business Leader - EMEA Value Eyewear

Contract: Permanent/Full time

Compensation:

If you've worn a pair of glasses, we've already met.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

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Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.

Job Summary

Glasses Direct

Key Responsibilities

1. Strategic Leadership: Develop and execute the business strategy to drive growth, profitability, and market share.
2. Operational Oversight: Oversee daily operations, ensuring seamless integration across departments (sales, marketing, customer service, logistics).
3. Customer Experience: Ensure a superior customer journey from product selection to post-purchase support, focusing on improving NPS and customer loyalty.
4. Team Leadership: Build and manage a high-performing team, fostering a collaborative and motivated work culture.
5. Stakeholder Engagement: Liaise with corporate headquarters and other key stakeholders to align local strategies with global objectives.
6. Compliance and Quality Assurance: Ensure adherence to industry regulations, quality standards, and best practices in optical retail.

Qualifications and Skills

1. Experience: 8-10 years of experience in e-commerce, retail, or optical industries, with at least 5 years in a senior management role.
2. Proven Leadership: Demonstrated success in managing cross functional teams and delivering business results.
3. Analytical Skills: Proficiency in using data and KPIs to drive decision-making.
4. Customer-Centric Mindset: Passion for delivering outstanding customer experiences.
5. Communication: Excellent written and verbal communication skills with an ability to influence at all levels.
6. Adaptability: Comfortable working in a fast-paced, dynamic environment.

Our Diversity, Equity and Inclusion Commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.