Business Intelligence Integrated Performance Manager

Business Intelligence Integrated Performance Manager

Tees Esk and Wear Valleys NHS Foundation Trust

An exciting opportunity has arisen to recruit a Band 7 Business Intelligence Integrated Performance Manager. The post is based at Flatts Lane Centre, Normanby; however, the Trust endorses a flexible working model that fully facilitates a blended approach to remote and on-site working.

The role will be working within the Integrated Performance Approach workstream and will be the information specialist responsible for the development and deployment lifecycle of KPIs. The role will lead the gathering of requirements for KPIs from staff from a variety of backgrounds across the organisation. This role will oversee and approve the production of high-quality, accurate, and clear KPI Proformas in a timely manner to ensure a seamless flow from development into testing and production. We expect the postholder to be a subject matter expert in KPI SQL production and lead the development of new functionality (e.g., dashboards, reports, and self-service analysis) which supports users to engage with Integrated Performance data.

This role will involve working closely with the Trust Performance team, BI Developers, and ETL/Data Warehouse developers within the IIC Team, staff within the wider Business Intelligence & Reporting section, and customers to support the Trust's data needs in relation to Our Journey for Change.

Main Duties of the Job

• Background in full lifecycle KPI SQL development & deployment within a large BI System, requirements gathering, translation of technical specifications to clinical processes, specification & proforma production.
• Subject matter expert in development & customization of BI user interfaces to meet organisational requirements, improving user experience & facilitating self-service analysis, data manipulation & presentation via multiple tools, including Dashboarding Software (Cognos, Tableau, SSRS), Excel, MS Access.
• Experience with large & complex data, clinical services and their interactions with data, data governance, data quality, change management, practical skills in relation to BI systems and associated technology.
• Excellent customer liaison skills enabling provision of a high-quality customer-focused BI service meeting the needs of clinical & corporate services.
• Experience of staff supervision, task planning & allocation, ensuring effective planning and delivery of new developments and complex workstreams.
• Can convey the benefits of developing & promoting a culture where information is used as a vital tool for delivering care to patients.

About Us

The Business Intelligence Integrated Performance team is part of the Business Intelligence & Clinical Outcomes Section of the Digital & Data Services Department working towards the Trust's Digital & Data Journey to Change.

The Digital & Data Services Department is an award-winning, dynamic, and fast-paced environment consisting of over 140 multi-disciplined and talented staff across well-structured, supportive, and friendly teams. This leads to many rewarding opportunities for development, self-growth, and promotion which is demonstrated by low staff turnover and the significant amount of home-grown talent.

We cover a wide range of specialisms, from Business Intelligence to the provision of IT equipment and everything in-between. No matter where your passion lies, join our brightest minds in supporting our staff deliver the best care for our service users and carers.

You'll join a team where flexibility, wellbeing, and respect are highly valued, and you'll be supported to be the best version of you!

Job Responsibilities

Please see the attached standard job description for more details relating to the main responsibilities and essential criteria. If you would like to discuss the role further, please contact us.

Person Specification

Knowledge/Skills/Experience

• Demonstrable post-graduate level knowledge, skills, and experience in the following areas: Subject matter expert in the development of automated Key Performance Indicator SQLs within a large Business Intelligence System.
• Subject matter expert in the development and customization of Business Intelligence user interfaces to meet organisational requirements and facilitate self-service.
• Security and confidentiality of information systems.
• Theory and Practice of data manipulation and presentation via multiple tools, including: Dashboarding Software (Cognos, Tableau, SSRS etc.), Excel, SQL, and MS Access.
• Benefits of using information and the professional management of such services.
• Issues associated with providing professional Business Intelligence service including governance, procurement legislation, systems development stages, project management.
• Translation of technical specification to clinical processes and how these align.
• Familiarity with change control processes.
• Understands clinical services and their interactions with data.
• Strong data presentation skills with a user-experience focus.
• Able to grasp high-level concepts easily and relate them to operational detail. Excellent customer liaison.
• Good influencing and negotiating skills.
• Ability to work autonomously, under pressure, and meet deadlines.
• Ability to grasp high-level concepts and relate them to operational detail.
• Advanced computer literacy and keyboard skills, particularly in the field of business and information analysis.
• In-depth specialist knowledge of NHS Information strategy and procedures.
• Masters or further professional qualifications in the field of data analysis, information systems design, development, and implementation.
• IBM Cognos knowledge and experience.
• QIS for leaders.
• Data Warehouse design methodologies.
• In-depth specialist knowledge of NHS Information strategy and procedures.
• Have the ability to cope in difficult circumstances as there will be occasional exposure to difficult situations the matter of which may be distressing/emotional e.g., disciplinary, grievance, and redeployment.
• Understanding of Agile (Scrum) development methodologies and Lean working principles.

Qualifications

• Educated to Degree standard or equivalent in a relevant subject or with equivalent experiential learning in the field of data analysis, Information systems design, development, and implementation.

Personal Attributes

• Committed to continual quality and service improvement.
• Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
• Self-aware and committed to continual professional and personal development. Able to accept and respond positively to feedback from supervision.
• Committed to promoting a positive image of people with mental health conditions and learning disabilities.
• Committed to promoting a positive image of the Business Intelligence Services Department and the wider Trust.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust