Business Improvement Officer

• Babergh and Mid Suffolk District Councils - Ipswich, Suffolk IP1 2BX
• £36,124 - £42,708 per annum (pro rata for part time)
• Full Time, 37 hours per week
• Permanent

Full time, part time and job share opportunities will be considered.

What we are looking for

We are looking for a Business Improvement Officer to join our team in Housing Transformation. You will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.

About the role

As the Business Improvement Officer, you will support the improvement and transformation of the Housing Services and include the use of systems thinking and business process reengineering.

You will work alongside the Tenant Insight and Improvement Manager to ensure that tenant insight is considered throughout process mapping and service improvements.

You will be a key part of making meaningful changes. Your dynamic and proactive attitude will combine with project management and data analysis to deliver beneficial change for the organisation.

About you

Educated to degree level, we are looking for someone with significant experience in either housing, process mapping, business improvement techniques or community engagement, together with an awareness of the issues affecting residents and their wider communities.

You will need to demonstrate:

• knowledge and experience of business improvement techniques
• ability to use performance data to drive improvement
• experience of managing data and reporting requirements, analytics tools and techniques
• experience of strategic review, continuous improvement, benchmarking and project-based activities
• experience of managing a diverse portfolio of projects/programmes in a complex organisation to deliver significant organisational benefits
• ability to master new and complex subject areas
• problem solving skills and effective communication skills.

About us

Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Benefits

• Great opportunities for learning and development.
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
• Competitive Local Government Pension Scheme.
• Wellbeing Support Programme.
• Employee Assist Programme.
• Health Care Options.

Our ways of working

Work is what we do, not where we go! We are committed to working in a more hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

For more information

Please read the Job Description and person specification before applying for this job opportunity.

If you wish to discuss the hybrid working approach for this role, or for an informal discussion, please contact Victoria Freer by either calling 01449 724781 or emailing victoria.freer@baberghmidsuffolk.gov.uk.

Closing date: 5pm, 2 April 2025.

When applying, please ensure:

• that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
• your statement indicates how you meet each of the criteria in the Person Profile' section of the Job Description/Person Specification (JDPS).

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.