Business Improvement Manager

Bentley Motors; Crewe; Hybrid; GBP 40,000 - 80,000; Full time

Job description

Function: Sales and Marketing

Contract: Full time - Fixed term contract until July 2026

Location: Pyms Lane, Crewe, CW1 3PL with flexible hybrid working

Bentley Motors is combining a world of luxury and progressive technology to embrace an electrified future. Join us as we embark on the most transformative phase in Bentley’s history.

Purpose of the Role

Join the Process and Systems Development team as a Business Improvement Manager where you'll play a pivotal role in managing, developing, and deploying Sales, Marketing, and Aftersales processes and IT solutions. You’ll have the opportunity to utilise your project management, business analysis, and time management skills, while developing multiple projects in parallel to each other and working with key stakeholders across the business. Reporting into the Head of Process and Systems, your main responsibilities include:

1. Leading the management, development, and deployment on an on-going basis of a specified Sales and Marketing process and any associated systems or platforms.
2. Developing and maintaining protocols and processes to ensure accurate data is maintained on corporate systems/platforms and improve data and reporting quality.
3. Leading and influencing the Business to ensure their processes are designed to maximize data integrity.
4. Working closely with both the IT function and business to ensure timely delivery in line with business strategy and objectives.
5. Collaborating with the business to establish clear requirements for the solutions required.
6. Designing and performing User Acceptance Tests for all developments.
7. Developing appropriate documentation and training material to support the processes and systems used.
8. Providing ad-hoc support to existing platforms/systems to ensure they continue to operate in line with business requirements.

About The Team

The Process and Systems Development team operates within the Sales and Marketing department, partnering closely with our IT team to design and implement high-quality solutions using industry leading technologies like Salesforce. Our solutions play a crucial role in driving the strategic goal of performance excellence, while also ensuring the continued achievement of business objectives. These solutions are utilized by a wide range of internal and external stakeholders, including our global network of retailers.

About You – Skills And Experience

1. Strong analytical skills and data-driven.
2. Process and IT background is required.
3. Business Analysis experience is required.
4. Knowledge of Salesforce would be advantageous.
5. Strong communication skills are required.
6. Demonstrable knowledge of the digital product development lifecycle.

What Bentley Offers

1. Hybrid working options.
2. 35 days annual leave inclusive of UK bank holidays.
3. Progression pathways and programmes, mentoring, and study support opportunities available.
4. Optional car lease scheme with discounted access to brand new VW Group cars (VW, Seat, Skoda, Audi) up to every six months.
5. Health and life assurance benefits providing up to five times annual salary.
6. Annual salary reviews and competitive bonus scheme.
7. Contributory pension scheme – you put in 6% we put in 10%.
8. Access to a wide range of resources to support your health and well-being including an online GP, the choice to join BUPA health plans, a mental health counsellor, and onsite physio.
9. Paid volunteering days dedicated to community giving.

The Bentley Campus

Our campus is going through an exciting transformation offering unrivalled facilities including green spaces, free parking, an onsite restaurant, coffee shops, and Legends gym.

#BelongingAtBentley

Motivated to be the most diverse, inclusive luxury car company, we are committed to fostering an inclusive environment where all individuals are respected, valued, and empowered. We firmly believe in equal opportunities for all, helping all colleagues thrive as their authentic selves and reach their highest potential. We believe that everyone, regardless of their background or beliefs, belongs at Bentley. Everyone is entitled to respect and dignity and we positively celebrate the differences between people.

Beyond100+

Announced in 2020, Bentley’s ground-breaking Beyond100+ strategy targets sustainable luxury mobility leadership, reinventing every aspect of the business. Building on over two decades of forward-thinking, join us as Bentley moves towards a sustainable future.

Closing date: 23 April 2025