Senior Account Director/ Business Director - Client Services

Brave Bison; London; On-site; GBP 50,000 - 90,000; Full time

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Who are we?

A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era.

Our universe is made up of award-winning business arms Brave Bison Performance, Brave Bison Commerce and SocialChain. And we're underpinned by our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok.

We're a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape.

Our mission

New platforms, new behaviours, new audiences, new trends, new technologies, new regulations-our clients' worlds get more complex daily. Their agency partnerships shouldn't. It's our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them.

That's why we make it our mission to capitalise on complexity for our clients-by crafting dynamic digital solutions that outpace tomorrow's challenges.

Our values

We're a proudly diverse business comprised of deep specialists across social media, digital marketing and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values:

1. Bold Curiosity. We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients' worlds and are always hungry to learn more about them, our specialisms and each other.
2. Connected Clarity. We are focused in our collaboration - joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple.
3. Positive Encouragement. We want to make working with us the best part of someone's day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs.
4. Constant Impact. We believe in outcomes over outputs. We're goal orientated, results driven and data-led. We show up with passion every day. And we're always honing our craft.

Brave Bison Performance

With over 20 years' experience growing our clients' businesses through digital media, we help brands leverage the right data, right partners, and right tech to capitalise on complexity and supercharge their online growth.

As a Business Director you will be responsible for driving excellence in strategy, growth, and client management. You will balance your time between leading our tier one client relationships - finding new opportunities to elevate our partnership and drive incremental value. You will also lead on wider new business, working alongside our channel (delivery) performance directors, strategy director and growth director.

You will be an excellent storyteller, curious in your approach, ambitious and results driven. Reporting to a Client Partner, your role will focus on three areas:

Role & responsibilities:

Client Growth:

• Deliver sustainable growth across your clients.
• Set clear goals linked to broader business objectives as part of the client strategy.
• Build strong, influential senior client relationships.
• Lead or oversee focused and productive client meetings with clear outcomes.
• Develop proactive ideas and initiatives considering the wider Brave Bison group.
• Deliver on client growth targets as set out in key account plan (KAP).
• Manage client commercial relationship including accurate and timely forecasting and billing.

Team Management:

• Set the tone for your team.
• Motivate and galvanise your team toward shared objectives.
• Lead effective 1:1s and appraisals.
• Set direct reports smart and motivating objectives aligning with our values.
• Support or lead on managing team resource needs via recruitment.
• Deliver on 1-2 client services roadmap actions.

New Business Growth:

• Lead or oversee new business opportunities, managing the process, prospect relationship and delivery teams.
• Focus the pitch team on delivering innovation, creativity, and value.
• Work closely with our Strategy Director and Growth Director, focusing on effective storytelling. Ensuring we deliver on the why and value (outcome).
• Support our marketing team with showcasing our very best work through award entries and build your own profile through thought-leadership.

Qualification & skills requirements:

• Min 5 years' experience in the digital marketing sector.
• Advanced Excel knowledge and skills.
• 1-2 years' experience in people's management and development.
• Smart & passionate about digital.
• Comfortable with new technology.
• You must be able to prioritise tasks in a fast-paced environment along with the ability to accept interruptions as part of the routine.
• Excellent attention to detail, especially when employing individual processes and procedures.
• Excellent client servicing skills and the ability to build effective relationships and positively influence others to drive active advocacy with senior and day to day clients.
• Entrepreneurial flair to spot opportunities for clients and sell them in.
• You must be a strong communicator.

What you'll get:

Our people make us who we are, so to make sure we attract and retain the best and brightest in the industry, we offer an attractive benefits package.

But not only that, we are the UK's first carbon neutral agency (a status we have held since 2018), with a serious commitment to monitoring and reducing the impact our work has on the planet across three core sustainability pillars of Greenhouse Gases, Waste & Recycling and Sustainable Consumption.

• Dynamic working: To keep that work-life harmony in check, we're flexible on where and when you work.
• Private medical insurance: To keep you fighting fit and give you and your family peace of mind.
• Income protection: We know it feels good to be covered, just in case.
• Calm Subscription: Now more than ever, it's important to mind your mind!
• 25 days annual leave: This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days.
• Christmas closure: No need to save holiday days for the Christmas closure period. It's on us!
• Birthdays off: One extra day to celebrate your big day.
• Summer hours: Between June and Aug we finish at 15.00 every Friday.
• Unlimited Counselling & Online coaching: Unlimited coaching via OpenUp.
• Remote Working: Work abroad for up to one month a year.
• Performance & Salary: Reviewed twice a year for everyone.

Finally, we're proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.