Business Development Manager

We’re looking for an energetic & highly motivated Business Development Manager to join our Operations Team.

As our Business Development Manager, you will be responsible for executing commercial strategies and initiatives to drive sales for our growing hospitality brand.

There are two key pillars to this Business Development Manager role, the main pillar being leading the corporate sales strategy in London and major cities across the UK. This role will also support with developing sales initiatives & brand partnerships.

Tortilla has an exciting opportunity to take advantage of the growing demand for corporate catering. Particularly in urban areas, where we are seeing our loyal fans want to share their love of burritos in their workplaces too! Tortilla is already present on Just Eat for Business and Feedr. Now we are looking for someone to take this channel to the next level alongside growing our own corporate catering client base. This will include applying hands on sales techniques, generating business leads, building relationships, operations support and the delivery of strategic sales growth plans.

All in all, this is a hands on, sales driving role!

This role is within our Operations function, reporting to the Director of Central Operations. You will work hand in hand with our team across the UK, therefore nationwide travel is an essential part of this role.

An awesome opportunity for the right person to take their career to the next level with a fast-paced, growth brand & dynamic team. Perfect for an individual who has a can-do attitude & zest for life!

1. Lead, develop and execute a successful business strategy to optimise and promote the corporate catering channel to potential clients, such as corporations, businesses and event organisers.
2. Lead the corporate menu optimization project via ‘Tortilla Delivers’ through to launch, including a review of the menu offer to meet customer needs, evolving packaging formats that are fit for purpose and supporting operational teams with the right tools to deliver a best-in-class catering offering.
3. Work with the Marketing team to optimise all external communications channels to promote corporate catering.
4. Plan and deliver a toolkit to support sales initiatives, to help the teams connect with the right businesses to grow the corporate ordering channel.
5. Establish and maintain relationships with platform aggregators for corporate menus to support channel growth, agreeing joint business plans and marketing support.
6. Review data and insights to identify opportunities and optimise and grow the channel ongoing to remain competitive in the sector.
7. Regularly review & report on initiatives performance, benchmarking against our own objectives as well as market trends & competitor activity.
8. Monitor competitor and brand partner activity in the sector.

1. Lead, develop and execute a successful store sales driving strategy, which can be applied throughout the business.
2. Organise and attend national & local events ensuring all deliver sales growth.
3. Develop & grow Tortilla’s relationships with commercial business partners in London and major cities.
4. Identify, commercialise, and deliver new opportunities for supplier and partner investment into Tortilla.
5. Conduct in-depth industry research to develop effective sales solutions & new business opportunities.
6. Monitor sales data to ensure business targets are met and make data-driven decisions to target growth areas.
7. Represent Tortilla at industry events or trade shows to network and build new customers, supplier or brand relationships.

1. Great understanding of restaurant / QSR operations.
2. Proven experience in a sales or similar business development or commercial role.
3. Strong knowledge of business and sales growth techniques.
4. Able to build positive working relationships with internal & external stakeholders.
5. Commercial acumen, and ability to spot and go after commercial opportunities.
6. Project management skills - ability to lead other functions to deliver initiatives on time and to meet KPI’s.
7. Creative & resourceful, experienced in working on a tight budget.
8. Agile & adaptive, comfortable working in a fast-paced environment.
9. Critical thinker & problem solver, knows how to take a data-driven approach.
10. A love for food, particularly Mexican is ideal!

1. 25 days holiday + bank holidays.
2. 10k potential annual bonus (based on KPIs).
3. 100% discount on food at Tortilla & Chilango.
4. Pension contribution.
5. Perkbox membership (access to wellbeing programme & thousands of discounts).
6. An exciting staff socials diary of events ranging from summer socials, our annual conference, and famous Christmas parties and much more in between!

Founded in October 2007, Tortilla is the UK’s largest fast-casual Mexican restaurant group, offering a high-quality, affordable, and freshly prepared California-style Mexican menu.

Tortilla was founded by Brandon and Jen Stephens after they identified a gap in the UK market for a high-quality, fun, and affordable fast-casual Mexican restaurant. We are committed to maintaining the authenticity of our ingredients and preparation methods - we do not have a single freezer on site!

Following a period of impressive growth, we operate a multichannel order strategy that enables customers to enjoy our fast, filling, fresh food across dine in, self-serve, take away, click & collect and delivery. This is supported by more than 65 Tortilla restaurants across the UK, 10 sites in Dubai and Saudi Arabia, 32 newly acquired sites in France and partnerships with leading delivery platforms.