Business Change Manager

About Us

We're on a mission to "Connect the real world with the digital world to improve lives". To get there, we govern ourselves with a set of simple, yet powerful guiding principles.

We believe we make a difference to people’s lives.

We care about each other & our customers.

We challenge the Industry.

We deliver on our promises and have fun doing it.

What you will be doing

As the Business Change Manager, you will play a pivotal role in driving transformative change within the organisation by owning the software roadmap, facilitating project requirements definition, prioritisation, capacity planning and reporting on projects in-life. You will be responsible for ensuring smooth releases through meticulous testing, documentation and end-user training. Additionally, you will oversee a Scrum Master and champion agile processes across the organisation, promoting a culture of continuous improvement. Interaction with clients may be required as part of client-facing projects.

This is the first role to grow our Business Change Team. As the Business Change Manager, you will be responsible for establishing this team and hiring for new roles as appropriate. A competitive salary is offered for this position and can be discussed at interview.

Key Responsibilities

Ownership of Software Roadmap:

1. Develop and maintain a comprehensive software roadmap aligned with business objectives and strategic initiatives.
2. Continuously assess and refine the roadmap based on evolving business needs.
3. Presentation of the Roadmap, ensuring it is succinct and understandable to all stakeholders.

Workload Requirements Definition and Prioritisation:

1. Collaborate with stakeholders to gather and analyse project requirements, ensuring alignment with business goals.
2. Facilitate prioritisation discussions to determine project sequencing based on value delivery and resource availability.
3. Support the triage, prioritisation and delivery of bug fixes, stabilisation and improvements (either through technical solutions or manual workarounds.)

Capacity Planning:

1. Work closely with cross-functional teams to assess resource availability and allocate resources effectively to meet project timelines and deliverables.
2. Identify potential bottlenecks or resource constraints and proactively address them to minimise project delays. Where required and appropriate, act as a project resource to support delivery.

Reporting on Projects In-Life:

1. Develop and maintain robust reporting mechanisms to track project progress, key milestones and performance metrics.
2. Provide regular updates to stakeholders, highlighting project status, risks and mitigation strategies.

Preparing for Releases:

1. Coordinate release activities, including testing, documentation and end-user training, to ensure successful product launches. This includes preparing guidance material and delivering training.
2. Collaborate with dev and end-user teams to conduct thorough testing and validation of software releases prior to deployment.
3. Work with the NOC team to give visibility of releases conducted and reports on success.

Management of Business Change Team:

1. Provide guidance, mentorship and support, ensuring adherence to agile principles and best practices.
2. Foster a collaborative and high-performing team environment to drive successful project outcomes.

Championing Agile Processes:

1. Lead initiatives to promote agile methodologies across the organisation, advocating for continuous improvement and adaptation.
2. Conduct training sessions and workshops to educate team members on agile concepts and practices.

Client Interaction:

1. Engage with clients as necessary to gather requirements, provide project updates and address any concerns or issues.
2. Serve as a trusted advisor to clients, building strong relationships and delivering value-added solutions.

Essential skills and competencies

1. Project Management: Proficiency in project management methodologies and tools, with the ability to effectively plan, execute and monitor projects from initiation to completion.
2. Strategic Planning: Strong strategic thinking and analytical skills, capable of developing and executing long-term plans aligned with organisational goals.
3. Agile Methodologies: Thorough understanding of agile principles and practices, with hands-on experience in implementing agile methodologies within a software development environment.
4. Stakeholder Management: Excellent interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders at all levels of the organisation.
5. Leadership: Demonstrated leadership abilities, including the capacity to inspire, motivate and empower team members to achieve their full potential.
6. Change Management: Proven experience in driving organisational change initiatives, with the ability to navigate through resistance and effectively communicate the benefits of change to stakeholders.
7. Problem-Solving: Strong problem-solving and decision-making skills, capable of identifying issues, evaluating alternatives and implementing effective solutions in a dynamic environment.
8. Technical Aptitude: Basic understanding of software development processes and technologies, enabling effective collaboration with technical teams and stakeholders.
9. Time Management: Exceptional time management and prioritisation skills, with the ability to manage multiple projects and competing priorities under tight deadlines.
10. Adaptability: Flexibility and adaptability to navigate through ambiguity and thrive in a rapidly changing business environment.
11. Client Relationship Management: Ability to engage with clients, understand their needs and deliver solutions that exceed expectations, fostering long-term partnerships and business growth.
12. Training and Coaching: Proficiency in training and coaching team members on agile practices and methodologies, fostering a culture of continuous learning and improvement.
13. Documentation: Strong documentation skills, including the ability to create clear and comprehensive project documentation, user guides and training materials.
14. Quality Assurance: Understanding of quality assurance processes and methodologies, with the ability to ensure the delivery of high-quality software products that meet customer requirements.
15. Risk Management: Proactive approach to identifying and mitigating project risks, with the ability to develop risk management strategies to minimise potential impacts on project success.

Essential Qualification

Prince 2 Project Management or equivalent

Desirable qualifications, skills, competencies and experience

• MSP / Programme Management Qualification
• Change Management Qualification

Benefits

• Great Culture & Awesome People!
• 25 Days Holiday + Bank Holidays + Birthday Day Off
• Enhanced Parental Benefits
• Employee Referral Scheme
• Flexible Working
• Bike to Work Scheme
• Volunteer days
• Company events & awards
• Employee Assistance Program (Medicash- health cash plan including: virtual GP, reimbursements for optical, dental appointments, access to physiotherapy, health screening programs, discounts on gym memberships and various other lifestyle discounts)

Equality and Diversity

Connexin is committed to ensuring that all candidates for any role at Connexin are treated equally and with respect. We hire on the basis of “the right person for the role” and we never discriminate against any candidate on the grounds of :

• Age
• Disability
• Gender reassignment
• Marriage or civil partnership
• Pregnancy or maternity
• Race
• Religion
• Sex
• Sexual Orientation

We will endeavour to accommodate any request in respect of any disability needs that any candidate may have.

Please note: As part of our commitment to maintaining a safe and secure workplace, all successful candidates will be subject to Disclosure and Barring Service (DBS) checks.