Business Change Manager

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Sector: Project and Program Management

Role: Manager

Contract Type: Permanent

Hours: Full Time

Business Change Manager

Transformation Operations
Full time / Permanent
Hiring range: £80,000- £90,000

Office location: White City, London
Hybrid working - Usually 2 days per week in the London office (with potential occasional travel to our other offices as required).

Your work matters to millions.
Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team

The Transformation Management Office is responsible for ITV's ongoing transformation, on behalf of the Management Board. We work with teams from all across ITV, driving the delivery of programmes and making sure we're prioritising the people side too.

The role

We are recruiting for a Business Change Manager to join our Transformation Management Office; this team is responsible for ITV's largest transformation initiatives. We work with teams from all across ITV, driving the delivery of programmes and making sure we're prioritising the people side too.

This role will lead on Business Change activities across various initiatives in Sales Operations, in particular a Salesforce project and the Rights and Content Sales transformation programme (RACS), which has been established to transform the way ITV systemises and exploits rights. This is a highly complex transformation that touches every part of ITV's business and will drive significant transformation to processes, ways of working and technology over the coming years.

As a Business Change Manager, you'll be responsible for developing and delivering the business change approach. You will use best practice principles for managing the delivery of Change, Communications and Training using a colleague-centric approach.

Key responsibilities:

• Owning the overall business change strategy, approach and plan for both RACS and Salesforce, ensuring the deployment of Change reflects a colleague-centric ethos and resonates with the audience.
• Owning the overall messaging and engagement across Sales Operations, working with peers to drive a coordinated approach.
• Leading the delivery of the business change plan to budget and time; coordinating delivery timelines and managing interdependencies with the Programme Director; containing and resolving issues within the programme governance.
• Managing a team to deliver key Change, Communications and Training activities, tailored to the areas and roles affected.
• Designing and managing a process to measure the readiness and effectiveness of business change (including adoption); implementing activity to react to feedback and address any resistance.
• Understanding and managing stakeholders' requirements and expectations across the business at a variety of levels.
• Being one of the programme senior leaders securing buy-in with senior stakeholders (including up to Board level).
• Creating and maintaining a strong relationship with other teams both within and outside of the programme (e.g. Internal Communications, Technology) to ensure engagement activities are aligned to ITV guidelines and plans.
• Supporting the ongoing development of ITV change methodologies and materials to build change capability.

Skills you'll need (minimum criteria)

• Demonstrable experience of owning Change activity for transformation programmes within complex organisations.
• Maturity of skills and breadth of experience in change management principles, methodology and tools.
• Experience of working closely and influencing senior stakeholders and programme sponsors (to Board level).
• Experience of leading Change activities where the reliance has not been solely on top-down mandate from the Leadership team.
• Excellent communication skills, with a proven ability to present to and engage teams at all levels in a way which resonates.
• Experience of managing a team to deliver multiple packages of work concurrently.
• Strong consultative, relationship management, networking and influencing skills.
• A proactive, resilient, forward-thinking team player.

Other things we're looking for (key criteria)

• Experience within a creative or media organisation, particularly in the areas of sales, rights and distribution.

ITV is for everyone.
ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage.

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.

Because those who make an impact deserve to be rewarded for it.

ITV offers some great rewards and benefits including:

• Flexible working with a range of options.
• Generous holiday allowance, plus you can buy more.
• Annual bonus opportunity.
• Competitive pension contribution.
• Save as you earn - with an opportunity to buy ITV shares.
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life.

More about our benefits

ITV is the biggest commercial television network in the UK. Which means we offer some of the biggest career opportunities in the industry.

We love telly, we’re passionate about content, and most importantly we understand our audiences. Thanks to an impressive 60-year history, our leadership is stronger than ever. And with the right people on board, we’re about to take our business – and broadcasting as we know it – to a whole new level.

We’ve also got the kind of inclusive working environment where you’ll never stop learning. One that’s at the heart of popular culture, that’s passionate about new tech, that has a truly international reach, and is incredibly focused on developing our teams; individuals and on the diversity of our workforce as a whole.

In other words, it’s somewhere that everyone can thrive.

We’re 60 years of TV history - and we’re also its future. Which means there’s never been a more exciting time to join us.

Here at ITV, we celebrate individuality, we’re committed to create an inclusive environment where everyone can thrive.

ITV loves a level playing field

It’s just a natural part of what we do.

It’s your talent that really matters and we want you to be the best you can be. So, our aim is to make sure our workforce reflects the diversity of modern society, which is why we promise to treat you with fairness and respect, whatever your age, gender, disability status, sexual orientation, gender identity or expression, religion, ethnicity or marriage/civil partnership status, pregnancy or maternity status and family circumstances.

As members of the Creative Diversity Network (CDN), we’ve made a public commitment to improve representation of society on screen, and to become more diverse and inclusive behind the scenes too. Our work under ITV’s Social Partnership underpins our commitment across programme making and production for better representation. At the end of the day we want our workforce to represent the audience it serves. It’s a pretty big goal, but one that we get closer to all the time.

If you need to discuss an alternative way to submit your application, we’ll always try to meet your individual needs wherever possible. To find out more, you can email us direct at talkingcareers@itv.com.

For further details & a list of our vacancies, please visit itvcareers.com.

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