Business Change Analyst

Business Change Analyst

Permanent | Hybrid

Considering applicants across Manchester & Hellaby, UK

About the team

It is an exciting time to be at Pearson right now and especially exciting to be part of Vocational Qualification and Training Hub as we embark on a major programme of change. Our ambition is to Lead the Sector and to embrace AI and modern technology to deliver “best in class” customer experience, operational excellence and to support our growth ambitions.

About the role

This is an exciting opportunity to join our transformation team as a Business Change Analyst. The successful candidate will play a crucial role in our business transformation programme, ensuring the successful delivery of change initiatives. You will work closely with the Transformation Lead for day-to-day direction and alignment with the overall transformation programme. This role requires a strategic thinker with excellent communication skills and a proven track record in managing change within a complex business environment

Key Responsibilities:

• Provide input, document requirements, and support the design and delivery of future operations and services
• Develop and implement change management strategies and plans that maximise customer and associate adoption and usage while minimising resistance
• Identify potential risks and anticipated points of resistance and develop specific plans to mitigate or address concerns
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Support the design, development, delivery, and management of customer and associate communications
• Provide input, document requirements, and support the design and delivery of training programs
• Track and report issues, and define and measure success metrics to monitor change progress

What we are looking for

We are seeking a strategic thinker with a proactive mindset, capable of applying critical thinking and problem-solving skills to drive meaningful outcomes. The ideal candidate will thrive in collaborative team settings and contribute to a positive, results-oriented environment. Given the dynamic nature of the role, a high level of adaptability and flexibility is essential. Strong organisational skills and attention to detail are also key, ensuring consistent performance and a commitment to excellence in every aspect of the role.

In addition we are looking for:

• Demonstrable experience as a Business Change Analyst or similar role
• Strong understanding of change management principles, methodologies, and tools
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Strong problem-solving skills and the ability to work under pressure and manage multiple priorities
• Certification in change management (e.g., Prosci, APMG) is a plus.

Your Reward & Benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We understand that one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams and their families too. There are a range of options, too many to list here, but when you join our Pearson family you can look forward to:

• Starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us;
• A generous pension scheme where we match and double what you contribute;
• Maternity, paternity, and family care leave as well as flexible work policies;
• Stock/share purchase options;
• Healthcare and dental plans, and an employee well-being assistance program for you and your family to help balance work, family, and personal life;
• Cycle to Work Scheme, along with retail and leisure discounts.

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