Business Analyst - Process Automation Analyst - Macclesfield

FDM Group; United Kingdom; Hybrid; GBP 35,000 - 55,000; Full time

Job description

Business Analyst - Process Automation Analyst - Macclesfield

About The Role

About the role:

FDM is a global business and technology consultancy seeking a Process Automation Analyst to work for our client within the Insurance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role based in Macclesfield.

Our client is seeking an experienced Process Automation Analyst who will work on the initiative that involves analysing the potential transition from a mixed manual/basic portal process for obtaining GP Reports (GPRs) to a fully outsourced managed service (iGPR Magic). The change involves outsourcing the end-to-end GPR lifecycle (requesting, chasing, redaction, payments) and exploring future API integration for structured data, impacting current operational and finance workflows.

You will have a strong track record in benefits validation analysis (operational savings, revenue uplift), As-Is/To-Be process mapping, requirements definition (portal/future API) and vendor liaising. You will also have extensive experience in Vendor pilot evaluations, facilitating workshops and engaging effectively with stakeholders at all levels.

Responsibilities

• Review and analyse current business processes to identify inefficiencies and areas for automation.
• Conduct meetings with stakeholders to gather detailed requirements.
• Write and test automation scripts to ensure they function correctly.
• Deploy automated processes and monitor their performance.
• Troubleshoot and resolve any issues that arise during and after deployment.
• Work closely with IT, operations, and other departments to ensure seamless integration of automated processes.
• Communicate progress and updates to stakeholders regularly.
• Provide training sessions and support to end-users on new automated processes.
• Create user manuals and documentation.
• Stay updated with the latest automation technologies and best practices.
• Continuously seek opportunities to enhance and optimise existing automated processes.
• Ensure that all automated processes comply with industry regulations and company standards.
• Conduct regular quality assurance checks to maintain the integrity of automated workflows.
• Generate reports on the performance and impact of automated processes.
• Present findings and recommendations to management.

About You

Requirements

• Understanding of protection/life underwriting, including the use of medical evidence like GPRs.
• Eliciting, analysing, and documenting requirements, particularly for process outsourcing, vendor system integration, data feeds (structured/unstructured), and AI/automation capabilities.
• Mapping current manual underwriting/GPR processes and designing efficient future state processes involving external vendors or AI assistance.
• Experience interacting with third-party vendors, supporting evaluation/pilot activities, and assessing capabilities against requirements.
• Effectively collaborating with Underwriting, Operations, IT, Finance, Compliance, and vendor teams.
• Understanding of data privacy considerations (GDPR) and processes like DPIAs, especially when dealing with sensitive medical data and AI.
• Identifying, quantifying (where possible), and validating project benefits (financial and non-financial) and contributing analysis to support business case development.

About Us

Why join us?

• Career coaching and access to upskilling throughout your entire FDM career.
• Initial upskilling pre-assignment that has been accredited by TechSkills.
• Assignments with global companies and opportunities to work abroad.
• Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more.
• Access to the Buy As You Earn share scheme.

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 4,000 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.