Business Analyst, Operations Centre of Excellence

Join us as a Business Analyst

• Take on a critical high-profile role in the Operations Centre of Excellence, designing and delivering fantastic business solutions that will redefine Operations across the Bank.
• You’ll be delivering the five-year pan-bank strategic vision for Operations, transforming the operational capability across the bank and helping us to shape the future of our operations by delivering innovative digital and AI-powered solutions.
• It’s a great chance to hit the ground running and make a tangible impact on the bank’s operational capability as you work in a vibrant and forward-looking team, leading the simplification agenda at a bank-wide level.

What you'll do

In your new role, you’ll be managing the analysis of complex cross-franchise and pan-group requirements, while capturing, validating and documenting business and system requirements and ensuring that they are in line with key strategic principles and the Operations strategy.

In the course of your work, you’ll work closely with key stakeholders across the business to create, shape, define and own pan-operations and individual franchise opportunities. You’ll build, manage, and maintain positive working relationships with stakeholders at different levels of hierarchy and third-party suppliers across multiple franchises and functions.

You’ll also be:

• Responsible for identifying and eliciting requirements from stakeholders through interviews, surveys, and workshops and then analyzing those requirements to understand the business needs and document them for technical teams.
• Assessing current business processes and identifying areas for improvement, which may involve mapping existing processes, analyzing performance metrics, and recommending changes to enhance efficiency, reduce costs, or improve customer satisfaction.
• Tracing and linking business requirements to future state design and communicating business needs into technical requirements.
• Creating and executing test scenarios and test scripts at various stages of the project to validate the solution design.
• Facilitating communication between stakeholders, including management, IT, and end-users, to ensure everyone is aligned, along with managing relationships, expectations, and priorities to foster collaboration and drive project success.

The skills you'll need

You’ll need to hold an appropriate business analyst certification, such as BAX, CPRE, or CBAP. You should be comfortable working with ambiguity and have the ability to pay keen attention to detail and drive progress at pace.

It’ll be ideal if you have experience working with large-scale automation or AI and strategies that are tangible and grounded, as will be a background in business design and experience with Agile processes and ceremonies.

You’ll also need:

• Experience applying business analysis tools and techniques, including the use of a wide range of data such as Operational, Technology, Finance, and HR to support problem-solving and decision-making.
• Experience delivering change within a banking operations team driving measurable business outcomes.
• The drive to understand emerging technical capabilities and how these might be leveraged by Operations.
• The ability to engage and communicate with multiple stakeholders at senior levels across the bank.
• An analytical mindset, with strong organizational skills and the ability to prioritize your work.
• Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk.

Hours

35

Job Posting Closing Date: 05/03/2025

Ways of Working: Hybrid