Business Analyst - L3

Wipro Limited; London; On-site; GBP 35,000 - 65,000

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to liaison and bridge the gap between the customer and Wipro delivery team to comprehend and analyze customer requirements and articulate them aptly to delivery teams, thereby ensuring the right solutioning to the customer.

Do

1. Customer requirements gathering and engagement

1. Interface and coordinate with client engagement partners to understand the RFP/RFI requirements
2. Detail out scope documents, functional & non-functional requirements, features etc., ensuring all stated and unstated customer needs are captured
3. Construct workflow charts and diagrams, study system capabilities, and write specifications after thorough research and analysis of customer requirements
4. Engage and interact with internal teams - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely responses to RFP/RFIs
5. Understand and communicate the financial and operational impact of any changes
6. Maintain periodic cadence with customers to seek clarifications and feedback regarding the solution proposed for a particular RFP/RFI and accordingly instruct the delivery team to make changes in the design
7. Empower customers through demonstration and presentation of the proposed solution/prototype
8. Maintain relationships with customers to optimize business integration and lead generation
9. Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/products) to the customers

2. Engage with the delivery team to ensure the right solution is proposed to the customer

1. Periodic cadence with the delivery team to:
   1. Provide them with customer feedback/inputs on the proposed solution
   2. Review the test cases to check 100% coverage of customer requirements
   3. Conduct root cause analysis to understand the proposed solution/demo/prototype before sharing it with the customer
   4. Deploy and facilitate new change requests to cater to customer needs and requirements
   5. Support the QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
   6. Conduct Integration Testing and User Acceptance demo testing to validate implemented solutions and ensure a 100% success rate
   7. Use data modeling practices to analyze findings and design, develop improvements and changes
   8. Ensure 100% utilization by studying systems capabilities and understanding business specifications
   9. Stitch the entire response/solution proposed to the RFP/RFI before it is presented to the customer

3. Build domain expertise and contribute to the knowledge repository

1. Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical
2. Write whitepapers/research papers, points of views and share with the consulting community at large
3. Identify and create use cases for different projects/accounts that can be brought at Wipro level for business enhancements
4. Conduct market research for content and development to provide the latest inputs into the projects, thereby ensuring customer delight

Deliver
No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from business interaction, no. of errors/gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during the quarter.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.