Business Analyst - Card Payments

Business Analyst - Card Payments.

This role is a twelve month fixed term contract with the possibility of an extension for a further twelve months.

Are you an experienced Business Analyst who has experience with card migrations and delivering transformation?

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid and credit transactions annually, supporting consumer and corporation FinTechs, digital banks and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

About the Business Analyst role

We are seeking a Business Analyst who has extensive experience in delivering card payments projects to join our growing team in London. You will be pivotal to the delivery of key strategic transformation projects, as we deliver new and improved processes and services to our processing platform.

You will work closely with cross-functional teams to gather requirements, define customer objectives and ensure the successful delivery of the key strategic transformation projects.

What you will be doing as a Business Analyst

1. Gathering and analysing customer outcomes and how they will be supported through the improved processes and services.
2. Managing the customer impact assessment with input from cross-functional teams to ensure a clear path for each customer.
3. Using your experience of customer transitions/migrations to ensure the smooth transition to the new services/processes is managed with all changes being clearly defined and communicated.
4. Collaborating with cross-functional teams, including account management, product development, engineering, and operations, to ensure alignment and consistent customer management.
5. Documenting business requirements for any gaps found through the impact assessment process and managing these with the product team into engineering.
6. Inputting and supporting the creation of customer transition plan/schedule.
7. Working closely with remote teams to facilitate communication and collaboration, ensuring project milestones are achieved effectively.

1. Proven experience as a Business Analyst within the financial services industry.
2. Experience working on card transformation or migration projects.
3. Strong experience of communicating with customers.
4. The ability to support other teams with clear and easy-to-understand information to enable them to manage the customer experience.
5. Process and data mapping experience.
6. Experience working cross-functionally with remote teams.