Business Analyst (Business Continuity Experienced)

Business Analyst (business continuity experienced)

• Australia - VIC
• Melbourne - All locations

Added Tuesday 4th of June 2024 05:05:20 PM

Job Title : Business Analyst (business continuity experienced)

Overview : We are seeking a skilled and motivated Business Analyst with experience in application support to join our dynamic team. The ideal candidate will play a pivotal role in enhancing our support team's efficiency and effectiveness by analyzing existing processes, identifying areas for improvement, and implementing solutions to optimize workflow and customer satisfaction.

Responsibilities :

• Process Analysis : Evaluate current support team workflows, methodologies, and procedures related to application support.
• Requirement Gathering : Collaborate with stakeholders to elicit, analyze, and document business requirements for improving support processes.
• Data Analysis : Utilize data analytics tools to extract insights from support metrics and customer feedback to identify trends, pain points, and areas for improvement.
• Solution Design : Develop innovative solutions to streamline support processes, increase efficiency, and enhance customer experience.
• Documentation : Prepare comprehensive documentation including business requirements, process maps, user stories, and functional specifications.
• Collaboration : Work closely with cross-functional teams including IT, product management, and customer support to implement solutions and drive continuous improvement.
• Testing and Validation : Coordinate testing efforts to ensure that implemented solutions meet business requirements and are thoroughly validated before deployment.
• Training and Support : Provide training and support to support team members on new processes and tools to ensure successful adoption.
• Performance Monitoring : Monitor key performance indicators (KPIs) to track the effectiveness of implemented solutions and identify opportunities for further optimization.
• Stakeholder Communication : Communicate project updates, findings, and recommendations effectively to stakeholders at all levels of the organization.

Qualifications :

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field.
• Proven experience working as a Business Analyst in a technical environment, preferably with a focus on application support.
• Strong analytical skills with the ability to translate complex business needs into practical solutions.
• Proficiency in business process modeling techniques and tools (e.g., BPMN, Visio).
• Experience with data analysis and visualization tools (e.g., SQL, Tableau, Power BI).
• Solid understanding of software development lifecycle (SDLC) methodologies.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Self-motivated and proactive with a strong attention to detail.
• Experienced in business continuity.
• Relevant certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) are desirable but not required.

How to Apply : If you meet the qualifications and are excited about the opportunity to make a significant impact on our support team, please submit your resume.