Business Analyst Apprenticeship DHL

Summary
Business Analyst Level 4 apprenticeship with DHL Supply Chain.

Annual wage £21,000 a year.
As part of a growing DHL population, you'll receive access to a variety of excellent benefits including 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, mental health support, and private GP services.

Training course: Business analyst (level 4)

Hours: Monday to Friday, working hours TBC. 40 hours a week.

Possible start date: Monday 1 September.

Duration: 1 year 9 months.

Positions available: 1.

Work
As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff.

What you'll do at work
Working within the wider Digital & Technology Team, you will work with a passionate team focusing on the below and many more:

• Requirements gathering
• Business process modelling
• Requirements analysis
• Solution evaluation
• Support projects by providing support to project managers in project planning, monitoring, and control activities
• Documentation - BRD's, specifications, process guides & user manuals
• Change Management supporting the implementation of new systems or processes, including training users and managing resistance to change
• Continuous Improvement; Monitor implemented solutions to ensure they are delivering the expected benefits and suggest improvements where necessary
• Stakeholder management

Where you'll work
251 Midsummer Boulevard, Milton Keynes, Bucks, MK9 1EQ.

Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation
QA LIMITED

Your training course
Business analyst (level 4) - Equal to higher national certificate (HNC)

Course contents

• Apply appropriate approaches to scope, plan and perform Business Analysis
• Communicate effectively in a variety of situations with a range of stakeholders
• Apply a range of structured investigation techniques to a business situation
• Produce an outline definition of a business situation using an appropriate technique
• Apply appropriate techniques to identify problems and opportunities within a business situation
• Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
• Apply appropriate techniques to analyse and document options and recommendations for change
• Elicit process information from stakeholders
• Model business processes using relevant techniques, standards, notation and software tools
• Analyse business process models to identify opportunities for improvement
• Produce models of redesigned business processes
• Elicit requirements from stakeholders to identify business and user needs
• Document clear functional and non-functional requirements in line with local standards
• Analyse documented requirements to remove duplication, conflict and overlap
• Prioritise requirements using an appropriate prioritisation approach
• Validate requirements with stakeholders
• Support the establishment of requirements traceability
• Elicit business data needs from relevant sources
• Support the development of simple data models using relevant techniques, standards, notation and software tools
• Document current business situations to enable gap analysis and decision making
• Support the development of models of future state business situations
• Identify key differences between current and future business situations
• Identify actions required to move from the current to future business situation
• Define acceptance criteria for business and system changes
• Support business acceptance of business and system changes
• Apply relevant techniques to research and identify stakeholders
• Analyse and document stakeholders' areas of interest and influence
• Support the development of cost/benefit analysis for proposed business changes
• Evaluate and document the key impacts on people, process, organisation, technology and information
• Present information in a manner appropriate to the audience

Your training plan
Our Business analyst Level 4 Programme is all about developing the skills required to become a subject matter expert. From day one, you'll take on real responsibility with a supportive culture that helps you develop your skill set, whilst building on your stakeholder management skills:

• 21-month structured Programme with our partner QA Ltd
• Early accountability and fast progression
• Regular performance feedback and personal growth planning through a structured learning plan
• Contribute to DHL's sustainability 2050 mission of zero emissions
• The opportunity to network with the wider Graduate and Apprentice population
• Give back to the community through DHL's Foundation by helping achieve the vision to end youth unemployment

Logistics is more than getting the product from A to B. At DHL Supply Chain, we combine management and value-added services with our customised, integrated logistics solutions which drives resilience, efficiency, improves quality and creates competitive advantage. Our Business Analyst collaborates closely with the IT Delivery Manager, the Senior Product Manager, and other stakeholders, providing key insights to drive IT project success.

Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• Team working

Other requirements
Assessment centre 26th March 2025.

About this company
Founded in 1969, DHL is the world's leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets and grow their businesses. DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider and by joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow.

After this apprenticeship
Offboard into a permanent role with DHL Supply Chain.

Ask a question
The contact for this apprenticeship is QA LIMITED. The reference code for this apprenticeship is VAC1000291716.

Apply now
Closes on Friday 14 February. When you apply, you'll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.