Business Analyst

hireful; Willenhall; On-site; GBP 30,000 - 60,000; Full time

Job description

Job Title: Business Analyst

Location: Walsall

Package: Competitive

As a successful Business Analyst, you’ll be joining their UK based service and implementation team reporting to the Consulting Manager. Your time will be split between their Walsall HQ and clients' sites in the UK and worldwide. With support from their product and data experts at their software development team in the UK, India, and Australia, you will be given the opportunity to learn everything they know about utility billing, software delivery, product implementations, and more.

Our client has been a leader in the development of utility billing software for over 20 years. With over one third of the UK’s water companies using their platform to generate bills and manage their customers, they have built a wealth of in-house knowledge and expertise. They are a software development house that provides excellent support, communication, and consultancy to all of their clients. Their focus is now on the future as they proudly rollout Aptumo, their SaaS billing solution built on the Salesforce platform, which extends their expertise beyond water and outside of the UK, including Australia and the USA.

After that, who knows where your career with their organisation could take you?

Who they are:

Our client is a leading provider of outsourced customer service solutions and software. They pride themselves on delivering outstanding results for their clients and cultivating a culture of innovation and growth. Join their team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

The Role:

As a Business Analyst, your responsibilities will be:

• Supporting the implementation of Aptumo software to new clients throughout discovery, business process alignment, development, user acceptance testing, and go live support phases of a project
• Providing support, managing change requests, analysing bugs and issues on the RapidXtra Product
• Developing a detailed knowledge of our product(s), demonstrating features to existing and potential clients and supporting its successful implementation
• Understanding, learning, maintaining, supporting, and developing two billing systems
• Identifying product changes required to meet customer needs
• Working closely with clients to hold workshops and capture requirements
• Capturing, interpreting, prioritising, and delivering user stories/requirements and refining the client product backlog
• Managing changes/feature requests throughout the software delivery lifecycle
• Creating and updating documentation for new and existing functionality
• Ensuring that solution design, software development, and documentation lead to client satisfaction, maximising the value of the product for the client
• Timely resolution of issues in agreement with stakeholders
• Analysing change requests and creating functional specification documents based on client requirements

What you’ll need:

• At least 4 years BA experience, supported by a relevant qualification (desirable)
• The ideal candidate will have previous exposure to water/utility industry, utility billing, and/or Salesforce/system implementations (desirable)
• Experience in creating functional specification documents or user stories with detailed acceptance criteria and shaping work packages
• Experience in delivering workshops, managing client expectations, and supporting clients throughout a project to ensure successful software implementation and/or requirements delivery
• Ability to conduct stakeholder interviews and manage focus groups to extract relevant information
• Ability to communicate complex business issues clearly in speech and writing and explain business process concepts to the end user, influencing and persuading at all levels of staff seniority
• Proficient in the use of process modelling tools
• Familiarity with both agile and waterfall delivery methodologies and the ability to articulate the differences in the approaches, tools, responsibilities, and deliverables as a business analyst in either methodology
• Ability to use leading analysis techniques
• Ensuring that Business Requirements are fully developed and documented e.g., functional, non-functional, templates, and reporting requirements
• Able to walkthrough requirements, demonstrate functionality, and playback new functionality developed as part of a workshop with clients to achieve sign off
• Knowledge of the general principles of information technology such as its role in customer relationship management, automation, decision support, methods of data capture, storage and retrieval, transactional processing, and workflow
• Experience in creating and maintaining a traceability matrix
• A willingness to travel domestically and internationally for periods up to approximately 90 days throughout the year

Preferred Qualifications:

• Degree level qualified or relevant equivalent qualification or experience
• BCS or Agile BA qualification advantageous
• Certified CBAP or ISEB qualification advantageous
• Salesforce certifications

What You’ll Get in Return:

• A competitive salary
• Pension scheme with employer contributions
• 20 days holiday + bank holidays
• A supportive and collaborative work environment where your ideas and contributions are highly valued
• Mentorship and guidance from experienced professionals
• 24/7 GP service
• Access to my premier benefits – store discounts
• Employee Well-being programme
• Free onsite parking
• Onsite Gym

REF-221 042