Business Analyst

HCRG Care Group is on the lookout for a passionate and detail-driven Business Analyst to join our dynamic team! This role offers an exciting opportunity to make a tangible impact by supporting key projects and programs within our change portfolio. As a Business Analyst, you’ll dive deep into understanding and translating both user and business needs, ensuring project outcomes not only align with our service vision but also propel HCRG Care Group’s strategic goals forward, creating lasting value for the healthcare community at large.

In this collaborative role, you’ll work within a multi-disciplinary project team, partnering closely with clinical and operational teams as well as a variety of stakeholders both within and beyond our organization. If you're a people-focused analyst who’s ready to make a real difference in healthcare, we'd love to hear from you!

This is a full-time, fixed-term position until July 2025. It offers a hybrid work model, with an expectation for regular visits to services located in Bath, Swindon, and Wiltshire.

Package Description:

As a Business Analyst, you’ll be part of our valued team at HCRG Care Group. You will feel valued as a Business Analyst within HCRG Care Group, receiving access to exclusive rewards and benefits including:

1. £40,000 - £50,000 with group pension (Fixed-Term until July 2025)
2. Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support – at locations across the country
3. Free tea, coffee and milk at your base location in Runcorn
4. Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
5. Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
6. Online and face-to-face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post-trauma support, legal, debt and life management help, as well as career coaching and counselling
7. Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
8. An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
9. The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Main Responsibilities:

Your main responsibilities will include:

1. Requirement and Information Gathering: Collaborate with stakeholders using a variety of tools and techniques to gather and document business and user requirements, and/or collate baseline information to support change projects.
2. Gap Analysis: Understand business processes and procedures to determine where key differences or inconsistencies occur.
3. Data Analysis: Analyse large datasets to draw insights and develop recommendations / present findings to stakeholders in clear, concise formats.
4. Process Mapping: Evaluate and map ‘as-is’ processes, identify areas for improvement or efficiency / alignment to overall project strategy. Work with stakeholders to develop ‘to-be’ processes.
5. Solution design: Facilitating workshops to design a range of business solutions.
6. Project Support: Provide support to the Project & Change Lead in planning, monitoring and coordinating project delivery.
7. Stakeholder Communication: Act as a liaison between different stakeholder groups, clearly communicating key project messages. Listening to stakeholder feedback and collating issues or ideas.

Help us drive positive change in healthcare!

The Ideal Candidate Essential Requirements:

1. Experience as a Business Analyst in project teams.
2. Strong stakeholder communication skills.
3. Skilled in defining and interpreting technical and business requirements.
4. Analytical problem-solving skills with creative solutions.
5. Proficient in data collection (e.g., interviews, questionnaires).
6. Ability to synthesize and present complex information clearly.
7. Knowledge of business analysis techniques (e.g., process mapping, data modeling).
8. Skilled in creating tailored, high-quality management reports.

Desirable:

1. Experience in healthcare settings.
2. Familiarity with BPMN.
3. PRINCE2 certification or similar.

About The Company:

We change lives by transforming health and care. Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.