Business Analyst

The Vacancy

BUSINESS ANALYST

Full Time & Permanent

Hybrid / Northwich

Salary £competitive

One of the UK's largest Property Management companies, Residential Management Group, has an exciting opportunity for a Business Analyst to join a small team of Business Analysts and Project Managers.

Reporting to the Business Transformation Manager, this is a permanent, full-time hybrid role, working a minimum of 3 days in the Northwich Office, with the remainder working from home.

What is the role?

You will support the various Business Transformation Activities in Property Management Services, providing support for improvements and responsibility for business analysis deliverables for large and/or complex change initiatives by understanding and defining business needs, documenting the business needs and recommending solutions that meet those needs.

You will be the intermediary between the Business Transformation Team and the wider areas of the commercial business services to collect, clarify, and translate business requirements into documentation and conceptual designs (using appropriate tools and models), ensuring that applications and solutions are developed to meet evolving business requirements and drive better value from systems and business processes; particularly performance management and process improvements. You will play a pivotal role in ensuring stakeholders understand business requirements and act as a contact for evaluation of requirements for new business opportunities.

Accountabilities

• Identify and analyse relevant stakeholders; define and execute stakeholder communication plan; develop strategies for managing and working with relevant stakeholders, understand business needs and clearly identify and document agreed scope of work with stakeholders, document and present business cases for business considerations and approvals.
• Prepare and moderate discussions between various groups of stakeholders to elicit requirements, understand business needs, evaluate solutions and receive feedback from stakeholders; document and follow up actions, allocating timelines to responsible persons for completion.
• Analyse, model, record, validate and manage business and solution requirements.
• Understand business systems and processes; document requirements for large and/or complex business change projects.
• Plan and execute change management activities, applying change management techniques (such as impact analysis, gap analysis, root cause analysis) to understand the impact of change to business and solution requirements.
• Develop and document various business processes, analyse documented processes to identify opportunities for process improvements, evaluating the impact of process improvements against agreed business KPIs.

You will be accountable for working closely across the wider business, liaising with stakeholders to ensure the development and transformative plans are aligned closely to the current and future operational priorities of the Property Management Services. Taking a lead role in initially scoping project needs, estimating and documenting project resource and budget, understanding business requirements and translating these into effective technical solutions and system developments liaising with colleagues to help deliver this.

What skills, experience and qualifications will help you to be a successful Business Analyst?

Essential

• Bachelor's degree in Computer Science, Engineering, Management Information Systems or related field and/or relevant professional qualification/membership of professional body and/or extensive experience working as a Business Analyst with high level of accuracy and attention to detail.
• Experience of conducting advanced modelling activities, building excel data models, with good storytelling, using Atlassian (Jira, Confluence) or another advanced tool for Agile teams, UML and BPMN for process modelling and documentation.
• Experience of implementing and applying best practice governance models and principles and delivery of projects within a project framework.
• Experience of managing multiple internal & external stakeholders including 3rd party suppliers, vendors and contractors.
• Experience of working in a 'hands-on' technical/cross-functional/operational role as part of a high performing team. Delivering output through excellent use of advanced knowledge and skill in the full suite of Microsoft Office applications (including Visio, MS Project and Outlook), Jira, Confluence, Power BI, numeracy, literacy, analytical, presentation and IT skills.
• Self-motivated and proven ability to plan and prioritise work, address and resolve day to day business issues, meet strict timelines and be flexible in a fast-paced and demanding environment.
• Experience of undertaking business, systems and process analysis/mapping and identifying, implementing business process improvements and erasing complexities.
• Experience of gathering and analysing complex business requirements and translating these into solution designs.
• Proven experience of undertaking accurate and effective cost benefit analysis.

Preferred

• Experience within the Property and Housing Management industry and/or Asset Management sector.
• BCS Business Analyst Diploma, to include all elements.

What does RMG have to offer you?

• A 37.5 hour working week with a competitive salary.
• 25 days holiday plus all Bank Holidays plus never work your Birthday.
• Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year.
• Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services.
• Sponsorship for study and professional qualifications (up to 5 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!

About Us

Join the RMG family and one of the largest and most respected property management companies with a portfolio spanning over 127,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work.

And it doesn't stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential.