Business Analyst

Sofico; Malvern Hills; On-site; GBP 35,000 - 65,000; Full time

Job description

What the job is about

As a Business Analyst, you are the bridge between business needs and technical solutions, transforming customer goals and challenges into structured business and functional requirements. Your role spans the full lifecycle of projects, from preparation and design to delivery and post-go-live support, ensuring solutions align with stakeholder expectations and industry standards.

Your responsibilities will include:

1. Business Process Analysis and Design:
   • Mapping and analyzing current business processes and designing future-state processes.
   • Developing and maintaining business process models.
   • Proposing process improvements and assessing their organizational and technical impact.
2. Requirements Gathering and Analysis:
   • Identifying, analyzing, and translating stakeholder needs into structured requirements.
   • Conducting workshops to refine and validate requirements with stakeholders and end users.
   • Collaborating with stakeholders to define acceptance criteria and document user stories, acceptance criteria, and process flows.
   • Assisting Product Owners at customer side in managing and prioritizing the project backlog.
3. Project Implementation and Support:
   • Supporting solution delivery through validation of functional analyses, enhancement requests, and ticket resolutions.
   • Participating in scrum ceremonies such as sprint planning, reviews, and retrospectives.
   • Communicating project progress, changes, and challenges to stakeholders, providing regular reports.
   • Refining requirements, assigning tasks to customers, and offering support on these.
   • Gathering and mapping data, validating test cases, and preparing solution handovers.
4. Product-Specific Context:
   • Ensuring detailed documentation of product requirements, striving towards a generic fit.
   • Acting as a liaison between business stakeholders and development teams to ensure alignment.
5. Monitor Business Needs:
   • Following evolving business needs and anticipating their impact on systems and processes.
6. Business Processes:
   • Creating and maintaining updated business process models.
   • Proposing process improvements and analyzing impact on organization and systems.
7. Business Analysis:
   • Identifying, analyzing, understanding, and describing the needs and expectations of both customers and the business.
8. Share Business Analysis with stakeholders:
   • Preparing enhancement requests from a business perspective.
   • Interacting with end users, key users, and SMEs in requirements definition, refinement, and validation processes.
   • Supporting the customer in validating functional analysis, change requests, managing handovers, resolving tickets, etc.
   • Gathering and structuring information and data from the customer to submit to the Sofico/project team.

Your skills and interest

You are analytical, detail-oriented, and excel at translating complex business needs into actionable solutions. Your proactive approach ensures that processes and systems are efficient, aligned with industry trends, and scalable for future needs.

What else is expected:
• Proven experience in business analysis, preferably in a tech-driven or software development environment.
• Experienced in business process modeling, and requirement elicitation and documentation.
• Strong stakeholder management and communication skills.
• Familiarity with Agile methodologies and experience in participating in Scrum ceremonies.
• Knowledge of industry trends, regulatory requirements, and emerging technologies.
• Ability to work collaboratively with diverse teams and maintain alignment across stakeholders.
• Experience with tools for process modeling, requirement tracking, and project management (e.g. Jira).