Business Analyst

TLT LLP; Bristol; Hybrid; GBP 40,000 - 70,000; Full time

Job description

We are recruiting for a Business Analyst to join our Business Change team in Bristol.
The Business Analyst role is an internal consultancy role that has responsibility for investigating business systems and processes and identifying options for improvement.
TLT is going through an exciting period of significant growth and development and has an ambitious programme of projects to transform the way that we work. We operate in a constantly changing environment.

TLT has a Programme Management Office (PMO) and a Business Change Function of dedicated business analysts, change managers and change trainers, often augmented with program delivery project managers, to manage and implement complex projects.

Although we offer a flexible working approach, the requirements of this role means the successful applicant will be based at the Bristol Office and will need to attend the Bristol office for a minimum of 2 days a week.

Your Role

As a Business Analyst your day to day remit includes:

• Balance competing priorities and multiple projects in a reactive and flexible project environment.
• Produce robust business cases and support the production of project plans, resource requirements and delivery of products to enable the realisation of business benefits.
• Use appropriate business analysis activities throughout the project lifecycle to achieve the required outcomes.
• Identify and deliver successful business analysis products within different business change frameworks and environments e.g. agile, waterfall, projects and programmes.
• Identify and document business requirements using a range of business analysis techniques including interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, and task and workflow analysis.
• Work closely with the Software Development Team to create strong user stories and translate user requirements to achieve successful improvement delivery.
• Proactively communicate and collaborate with external and internal clients to analyse information, functional and non-functional requirements.
• Drive and challenge business teams on their assumptions of how the solution will meet their needs.
• Be the liaison between the business units, technology and external suppliers. Serve as a link between the client and the project team.
• Work with requirements, user stories and acceptance criteria to create test scripts, plans and scenarios.
• Co-ordinate user acceptance tests ensuring participants undertake test duties to established standards.
• Support peers and junior team members to deliver business analysis products of a high standard throughout the project lifecycle.
• Proactively support project managers to manage, plan, structure and lead projects. Take responsibility for delivery and support the enforcement of project deadlines and schedules.

As the need arises, there may be occasions where this role may, for example, be required to carry out other tasks that would more often be the responsibility of the project manager and it is an expectation that all at TLT will be flexible to ensure successful delivery.

Your Skills and Experience

Core skills

• Experience covering a variety of Business Analysis techniques across both system and business change projects in both Agile and Waterfall environments with experience in writing specifications and requirements.
• Strong analytical and problem solving ability, including a thorough understanding of how to interpret the (predominantly internal) client's business needs and translate them into business/operational requirements.
• Strong influencing and dynamic interpersonal skills. This role requires the Business Analyst to be part of the change management and influence stakeholders into making impactful operational decisions.
• Ability to extract and document business processes and identify where improvements can be made.
• Leadership skills within the project team and also with subject matter experts. The ability to be comfortable with ambiguity and able to challenge the status quo comfortably.
• Excellent interpersonal skills, able to adapt to different working styles to get the most out of the team and project contributors.
• Good technical understanding (role is business focused not IT focused).
• Self-starter with good time management skills, ability to prioritise conflicting deadlines and expectations.
• Evaluate information gathered and distinguish user requests from the underlying true business needs. Work with the client to identify required changes.
• Document the results of business analysis, for example workflows, obtaining sign-off from clients on the As-Is and To-Be process or solution.
• Document use cases or user stories, analysing requirements and agreeing their priority with clients and stakeholders, including evaluating a minimum viable product for the proposed solution.
• Identify and track measures needed to realise the benefits from the project.
• Collaborate with subject matter experts (e.g. developers, solution and technical architects) to establish the technical vision and analyse trade-offs between usability and functional/performance.
• Review and update requirements, specifications, business processes and recommendations related to proposed solution to ensure traceability of decisions and related changes.
• Supports project managers to ensure risks and issues are identified and managed in a timely manner.
• Strong teamworking skills, actively engages in project and team meetings and suggests areas for improvement for internal processes.

Core experiences:

• End-to-end experience of the project lifecycle in both agile and waterfall models.
• Proven experience writing specifications for IT and operational systems/requirements.
• Proven experience interacting, working and communicating directly with end users at all levels of an organisation.
• Commercial awareness.
• Ability to work on multiple independent projects at the same time and manage competing deadlines.

Your Team

As a forward-thinking law firm, change is a fundamental part of our TLT world. We have a dedicated team of project managers, business analysts, change managers and trainers to help us adapt and evolve in a seamless and effective way. This approach identifies efficiencies and commercial benefits for TLT while ensuring compliance with client and regulatory requirements. Providing end-to-end support on all major and complex projects, the team deliver remediation, client requests, operational changes, transformation and innovation projects and programmes.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role.

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on [e-mail]