Business Administration Manager

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Overview

Our Story

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people's lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

Responsibilities

Avison Young is going through a period of transformation and growth as a business. With the introduction of new platforms and new ways of working a supporting administration team is key to our success.

The role of the Business Administration Manager is to work with key stakeholders to oversee and optimise our teams as the business transitions to new methods of working, contributing to the efficiency, productivity, and profitability of the business through operational planning, management, and improvement across the current admin structure.

Following a period of transformation the role will be pivotal in managing ensuring these teams operate effectively and achieve high value service delivery and driving continual improvement. As part of the Operations Support team this role will be a bridge between connecting with the teams who are responsible for the day-to-day administration operations.

• Work as part of the transformation team to embed new platforms and business processes and identify an administration team that supports the business groups.
• Working as part of a team to help the admin teams transition to new working methods.
• Analysing operations, identifying strengths, weaknesses, opportunities, and threats. Using data and metrics to measure and evaluate the performance and efficiency and suggest improvements.
• Managing the business services team and the resulting administration teams, recruiting and onboarding new staff, training, and evaluating employees.
• Facilitating communication between staff and senior management.
• Preparing and reviewing reports on utilisation, and improvement to senior management.

Qualifications

• Three to five years' experience managing teams in a professional multi-service environment.
• Experience of transforming a business support model for multiple business areas including adoption of new tech and the ongoing training and management.
• Qualification in business administration or management.
• Commercial knowledge of business operations including risk evaluation and finance.
• Adaptability and flexibility in dealing with different stakeholders.
• Problem solving and analytical thinking.
• Technically proficient in Microsoft software.
• The ability to deliver projects, manage teams reflecting the values of a people business.

Equal Opportunities

At Avison Young, we've always put people at the heart of what we do. In the last few years, we've increased the diversity at our board, leadership and Principal levels. Avison Young stands out for our commitment to empowering women. In addition to increasing the number of women on our board and in our leadership ranks, our internal Women's Network of more than 500 members come together for networking and learning, and advise the business on strategies for promoting access, opportunity and inclusion in our industry. Our global DEI steering committee shapes our strategy to continue to increase industry access for underrepresented groups and accelerating initiatives led by our employee resource groups, including our Women's Network, Black Professionals and LGBTQ+ groups. In addition to leading global initiatives, the steering committee's work examines our policies and practices, creating accountability for results and communicating progress to our executive leadership, our clients and our communities.

Our culture is underpinned by our approach to diversity, inclusion, and well-being. We are committed to building an inclusive culture that:

• empowers all our employees to thrive,
• reflects all backgrounds and talents,
• allows individuals to be successful and feel a sense of belonging,
• and fosters a workplace that is supported, inclusive and has a strong sense of community between colleagues.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.

As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at careers.uk@avisonyoung.com and we will do everything we can to help.

We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. We value passion and potential in our employees, so it would be great to hear from you and why you would suit this position.

Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.