Business Administration Manager

Position: Business Administration Manager
Location: Hawes, North Yorkshire
Department: Course management
Reports To: Training Manager / Operations Manager
Employment Type: Full Time

At GTEC Training, part of United Living Group, we specialise in delivering high-quality, low carbon and construction sector-specific training programs.

Are you passionate about your organisational skills making a meaningful impact within a close-knit team that makes a difference?

Job Overview:

The Business Administration Manager is responsible for ensuring the smooth operation of the office by overseeing and performing administrative and organisational tasks.

This role involves supporting office management activities, managing schedules, liaising with Awarding Organisations, and assisting with communication within the office.

The ideal candidate is a proactive, organised, and communicative professional who is comfortable handling multiple tasks and interacting with employees and clients.

Key Responsibilities:

1. Office Operations & Administration:
   1. Organise workflows and coordinate office activities.
   2. Assist with compliance across our course portfolio.
   3. Answer and direct phone calls handling general inquiries.
   4. Oversee office correspondence.
   5. Order and maintain office supplies, inventory, and equipment.
   6. Ensure office equipment is functioning correctly, including liaising with both our internal and external support teams for repairs and maintenance.
2. Scheduling & Calendar Management:
   1. Manage appointments, meetings, and schedules for trainers and staff.
   2. Organise training venues and events, including preparation of rooms, scheduling, and any required catering.
   3. Keep track of important dates, deadlines, and company events.
3. Documentation & Record Keeping:
   1. Organise and maintain filing systems, both physical and digital.
   2. Ensure proper documentation and archiving of company records, contracts, and sensitive information.
   3. Handle confidential and sensitive materials with discretion.
4. Communication & Coordination:
   1. Serve as a point of contact between staff and visitors, ensuring a welcoming environment.
   2. Liaise with external vendors, suppliers, and service providers as needed.
   3. Assist with onboarding new employees, providing them with necessary office resources and company information.
   4. Coordinate and facilitate internal communication between different teams.
5. Support to Staff and Management:
   1. Assist in preparing reports, presentations, and other documents as requested by the senior leadership team.
   2. Provide general administrative support across the course portfolio.
   3. Monitor office expenses and assist with budgeting as required.
6. Event Coordination (if applicable):
   1. Organise office events, meetings, and social gatherings.
   2. Assist with company-wide initiatives and support team-building activities.

Requirements:

1. Proven experience in office administration or coordination roles.
2. Ability to help manage a fast-growing team.
3. Strong organisational and multitasking skills.
4. Great written and verbal communication skills.
5. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and office management software.
6. Ability to work independently and take initiative.
7. Strong attention to detail and problem-solving abilities.
8. Professional demeanour and ability to maintain confidentiality.
9. Ability to work in a fast-paced environment and manage multiple priorities.
10. Friendly, approachable, and able to interact well with diverse individuals.
11. Highly organised with the ability to adapt to changing needs and priorities.
12. Previous experience in a training-related business is a plus.