Business Administration apprenticeshiphip

Woodford Eye Clinic are seeking a friendly, organised Optical Receptionist to join our busy optical practice. As the first point of contact for patients, you will play a key role in creating a welcoming atmosphere while providing essential administrative support to ensure smooth daily operations. This is a great opportunity to gain experience and obtain a level 3 qualification.

Working week:

Monday to Friday

09:00am - 17:00

1 hour break

Wage:

£6.40 per hour (£7.55 from April 25)

Wage rises to National Minimum Wage after 12 months

Qualification:

Business Administration level 3

Duration: 18 Months

Training Provider: LMP Education

Duties and Responsibilities:

• Customer Care: Greet patients warmly, assist with their enquiries, and guide them through their appointments.
• Appointment Management: Schedule appointments, update diaries, and send reminders to ensure efficiency.
• Frame and Lens Assistance: Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations.
• Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details.
• Reception Area: Keep the reception tidy and well-presented, ensuring a professional and welcoming environment.
• Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow.
• Problem Solving: Address patient concerns or queries promptly and professionally.

Skills and Attributes:

• Excellent communication and interpersonal skills.
• Strong organisational abilities with attention to detail.
• Experience in customer service, ideally within optical or healthcare settings.
• Proficiency in office software and systems.
• A professional, approachable, and patient-focused attitude.
• Excellent verbal and written communication to interact professionally with patients and team members.
• Active listening skills to understand patient needs and concerns.
• Friendly and approachable demeanour with a focus on delivering exceptional service.
• Ability to handle patient queries and complaints effectively and professionally.
• Familiarity with office software such as Microsoft Office Suite and scheduling systems.
• Ability to learn and use optical-specific software for managing patient records and inventory.
• Basic understanding of frames, lenses, and optical products, with a willingness to learn.
• Confidence in assisting customers in selecting suitable eyewear.
• Ability to resolve customer issues and adapt to unexpected situations quickly.
• Proactive approach to identifying and addressing operational challenges.
• Collaborative attitude to work effectively with colleagues and optometrists.
• Willingness to assist other team members as needed.
• Polished appearance and a professional manner at all times.

Desired qualifications:

A-C (4-9) English and Maths or Functional Skills equivalent

Previous Experience (Desirable):

Experience in a similar receptionist or customer service role, preferably in the optical or healthcare sector.

About the employer:

Woodford Eye Clinic