BSS Architect

Syntax Consultancy Ltd; Newbury; Hybrid; GBP 60,000 - 80,000; Full time

Job description

COM BSS Architect
Newbury (Hybrid)
6 months Contract
£350/day Outside IR35

We are seeking an experienced BSS Architect with deep expertise in Customer Order Management (COM) for a hybrid role requiring 2–3 days per week on-site at the Newbury office. Immediate start date, preferably in April or May 2025.

The successful candidate will have a strong background in BSS technologies and a proven track record of integrating these systems within complex enterprise telecom environments.

This is an exciting opportunity to join a leading global consultancy specialising in Digital, IT, and Network Services.

Key Skills & Experience:

• Extensive experience working with BSS and Customer Order Management (COM) systems in telecom environments, with a deep understanding of end-to-end order workflows including entry, tracking, fulfillment, and post-delivery support.
• Skilled in designing and optimizing COM processes to improve efficiency, reduce errors, and enable automation, including the decommissioning of legacy systems.
• Strong expertise in integrating COM with broader BSS platforms, including CRM, OSS, billing, provisioning, and inventory systems, ensuring seamless data and process flow.
• Proficient in API integrations, cloud-based order management solutions, and workflow orchestration tools such as Camunda.
• Solid knowledge of telecom frameworks such as eTOM and TM Forum, with experience across enterprise Fixed Line, UC, GSIP, and SD-WAN products.
• Proven ability to collaborate with cross-functional teams and vendors to align technical solutions with business goals and deliver accurate, efficient customer order handling/ management.