Broker Relationship Manager

Selina Finance; London; On-site; GBP 40,000 - 50,000; Full time

Job description

About Selina

At Selina Finance, our mission is to give people access to the wealth they have in their homes, and we’re doing that by building a next-generation digital lender – starting with a home equity loan product. More than £2tn equity value is locked up in UK homes, while homeowners still need to rely on high-interest rate consumer loans, credit cards or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.

We have quite a few things to be proud of:

1. Voted top 30 of ‘Tempos 100 best start-ups to work for 2023’
2. We have 19 different nationalities across our London + Manchester offices
3. Series B funded by leading VC funds
4. Disability Confident Committed employer
5. BCorp Certified
6. Rated highly in our employee survey on: Workplace Culture, Work Life/Balance, Employee Recognition

We are looking for candidates who have a track record of operating in a high-performing team within the mortgage space. They will possess a good understanding of second charge mortgage products and their benefits to end-customer and typical underwriting requirements. This role will be responsible for managing relationships with a large and growing number of smaller broker accounts, generating new lead sources and growing existing accounts. The successful candidate will possess excellent communication skills, a strategic mindset, and a proven track record of managing or supporting numerous accounts in a dynamic business environment.

What will you be doing?

• Build and maintain strong relationships with existing and new brokers.
• Ensure your broker accounts (their advisors, case managers, and senior management) have an up-to-date understanding of Selina's USPs, products and criteria.
• Grow your broker accounts in line with Selina's quarterly lending targets.
• Travel to our broker sites and maintain a schedule of regular visits.
• Develop a detailed understanding of Selina's credit policy, packaging requirements, and the end-to-end process for completing a case.
• Collect broker feedback on lender/broker trends, policy, process, and brokers’ experience using Selina and communicate insights with proposals to improve our proposition to the relevant internal stakeholders.

What about you, What do you need to bring/have?

• Experience working as a Relationship Manager or BDM (or similar role) to specialist brokers.
• Able to demonstrate track record for growing channels and accounts.
• Knowledge of typical second charge lending underwriting and policy criteria and the ability to get up to speed quickly on, and confidently explain, a new lending policy and risk appetite.
• Good analytical skills and an ability to identify key trends in broker feedback and origination data and propose actionable improvements.
• Strong work ethic, great attention to detail, and a positive, solutions-driven mindset who can work within a fast-paced environment.

Nice to haves (don’t let this put you off applying!):

• Experience in second charge lending
• Experience in Underwriting

What we offer

• £40-50k base salary (+ Commission), dependent on experience
• Bi-annual Bonus
• Growth Shares
• 25 days annual holiday, plus Bank Holidays
• Annual L&D budget
• Cycle to work scheme
• 3% pension contribution
• Monthly socials
• Free access to mental health support via Spill
• A choice of benefits that work for you courtesy of our benefits platform, Thanks Ben
• Annual £60 cycle allowance for Santander cycles or Evans (via Thanks Ben)

What the Interview process looks like:

• Recruiter Screen (30 mins)
• Hiring Manager Interview (45 minutes)
• Head of Strategy Interview (60 minutes)

Our Values

Our values underpin how we work together as a high-performing team, driving our growth and success.

• Take Ownership - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
• Customer Obsessed - We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
• Drive Change - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
• Empower Our Team - We believe that collaboration and teamwork are the cornerstones of success and we set up our team for great achievements.

We are an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.