Broker Liaison Coordinator (Tier 1) FTC

TN United Kingdom; Chatham; On-site; GBP 20,000 - 22,000

Job description

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Broker Liaison Coordinator (Tier 1) FTC, Chatham

Client:

OSB Group

Location:

Chatham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3cbaa13698ad

Job Views:

31

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

About the team

The Broker liaison team support the bank by taking the inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, further advances, and for support with our broker portal.

About Us

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

This role is FTC for 12 months.

What you will be doing

In this role, you will be talking to mortgage intermediaries answering new business enquiries, resolving any queries they may have, and escalating complaints where required. Your responsibilities will include:

• Delivering a high standard of customer service over the phone
• Dealing with calls, emails and LiveChat from intermediaries, working with internal contacts where required
• Participating in telephone campaigns where required.
• Resolving any technical queries and complaints within personal levels of expertise and escalating where necessary
• Identifying and escalating any instances of fraud or other suspicious activities and reporting these to line management

This is a great opportunity to work within a small, friendly team who are highly supportive of each other and encourage individual and team development. With in-depth, on the job training this role will strengthen your knowledge of our extensive mortgage criteria, products and the home purchasing process.

In return for your commitment

We offer a base salary dependent on experience of between £20,000 - £22,000 and a competitive benefits package including:

• 28 days annual leave plus bank holidays
• Access to Private Medical Insurance and Medical Cash Plan
• Additional benefits such as, cycle purchase scheme, season ticket Loan, holiday purchase/sell schemes, employee perk portals and save as you earn scheme.

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience in a customer service environment with a confident telephone manner
• Advanced skills in respect of communication and delivering a high level of customer service
• Intermediate skills in respect of attention to detail and ability to learn new processes and procedures
• Basic knowledge of the home buying process desirable but not essential
• Previous experience working within the Financial Services industry with basic knowledge of FCA and relevant regulation desirable but not essential

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.