Broker Liaison Call Handler - Fareham

OSB; Fareham; On-site; GBP 24,000 - 25,000

Job description

About the team: The Broker liaison team support the bank by taking inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, broker portal navigation and registration assistance.

Our philosophy: Before you read on, we’d like you to know that we’re committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow: our careers overview.

If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.

What you will be doing:

As a Broker Liaison Coordinator, you will have the opportunity to speak to mortgage intermediaries answering new business enquiries, resolving any queries they may have, and escalating complaints where required whilst delivering excellent customer service at all times. This role sits within a positive and supportive team with a clear progression matrix in place to support you to achieve your career goals.

Your responsibilities will include:

1. Support the Broker Journey by using your skills and knowledge to deal with queries from Intermediaries through all communication methods for new lending.
2. Delivering a high standard of customer service.
3. Providing clear clarification for declined cases.
4. Dealing with internal departments where required.
5. Liaising with our Business Development Managers to provide them ongoing support.
6. Participate actively in telephone campaigns where required for intermediaries.
7. Resolve technical queries and escalate where necessary.
8. Identify and escalate any instances of fraud or other suspicious activities.
9. Taking card payments and issue refunds whilst complying with PCI processes.
10. Completing general administration duties and ad hoc tasks or projects as and when required.

In return for your commitment:

We offer a base salary of between £24,000 and £25,000 and a competitive benefits package. Please use this link to see the fantastic benefits available at OSB: our benefits overview.

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below:

1. Previous experience in a customer service environment with a confident telephone manner.
2. Advanced skills in respect of communication and delivering a high level of customer service.
3. Intermediate skills in respect of attention to detail and ability to learn new processes and procedures.
4. Previous experience working within the Financial Services industry is desirable.

What to do next

If this sounds like you, please apply now! If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two-way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

INDLP

Job Overview

ID: 1410531

Date Posted: Posted 2 days ago

Expiration Date: 02/05/2025

Location: Fareham

Competitive