Briefing Concierge

For almost 20 years, for every client, in every location, whether that’s an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.

We can’t do this alone; we need the brightest and the best to join us in our mission to revolutionise the hospitality industry. No bland, boring experiences here, just tastemakers and gamechangers creating legacies and having fun.

Our drive and belief in people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Come join the revolution!

Our flagship site is seeking an experienced, customer obsessed Briefing Concierge (BC) to manage onsite logistics support for the our Executive Briefing Center (EBC) located in London, UK. The Program connects customers with executives and subject matter experts for customized, collaborative discussions. The London (LHR14) Executive Briefing Center is comprised of three executive briefing rooms, one breakout room, one reception desk, and hospitality areas. The BC is responsible for managing onsite logistics that support the successful execution of executive briefings.

The BC plays a critical role in creating a world class customer experience for our guests, which are primarily executive level customers of AWS. This includes providing onsite logistics support, greeting guests and escorting them to their briefing room, and carrying out setup/breakdown responsibilities for each briefing.

The ideal candidate has experience working with executive leadership in a support role. They are a self-starter with an impeccable attention to detail. They are comfortable with ambiguity but can successfully manage multiple tasks and projects simultaneously with direction and support from onsite EBC staff. The candidate must be able to communicate effectively with executive stakeholders and thrive in a fast-paced, dynamic environment. They anticipate customer needs, resolve tactical challenges, and remain calm under pressure.

Key Roles & Responsibilities:

Responsibilities:

• Ensure Executive Briefing Center is customer-ready on executive briefing days
• Prepare and setup executive briefing resources including printed materials, supplies, and swag
• Staff Welcome Desks, greet guests and visitors, check their luggage/coats, and escort them to their briefing room
• Setup briefing rooms prior to each briefing/Breakdown briefing rooms after each briefing
• Partner with onsite support teams such as Protective Services, Catering, and AV teams to provide best in class customer experiences
• Manage briefing supply inventory and ensure all storage areas organized
• Lead briefing center facility tours for internal guests and visitors
• Additional duties as determined by the EBC Site Lead

Basic Qualifications

• Executive presence, strong verbal and written skills
• 3+ years’ experience in a high-volume customer-facing role, preferably in the technology industry.
• Highly effective in fast-paced, dynamic environment
• Ability to manage and prioritize multiple tasks and responsibilities simultaneously
• Excellent organization, planning, and time management skills
• Ability to be on-site at the London Executive Briefing Center on a consistent basis
• Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, SharePoint and Salesforce

Preferred Qualifications

• BS/BA degree in marketing, hospitality management or equivalent related experience
• Proven record of cross-team collaboration and ability to influence without authority
• Creative problem solver

THE GARNISH:

• Up to £32,000
• 28 Days holiday inclusive of bank holidays
• Bespoke training and development
• Travel Allowance
• Paid overtime & time in lieu
• Pension
• Discounts available from HAPI app, from high street shops to holidays and cinemas

We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey.

Ready to be fuelled? Apply today.

Find out more about us at www.baxterstorey.com