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Breakdown Controller

Kautec Recruitment

Elland

On-site

GBP 25,000 - 30,000

Full time

11 days ago

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An established industry player is seeking a Breakdown Controller to join their team in the Halifax area. This permanent, full-time position offers a Monday to Friday schedule, where you will be the vital link between customers and Field Service Engineers. You will manage repair notifications, ensure timely responses to maintenance requests, and provide exceptional customer service. If you thrive in a fast-paced environment and are passionate about problem-solving, this role could be the perfect next step in your career. Join a supportive team and help deliver outstanding service to customers while advancing your professional journey.

Experience in customer service roles, particularly in scheduling or maintenance.
Strong communication skills to liaise with customers and engineers.

Log customer repair notifications and assign Field Service Engineers.
Provide effective customer service and keep customers updated on job progress.
Manage job scheduling and ensure accurate service records.

Customer Service

Communication Skills

Problem Solving

In-house Computer System

Are you a Breakdown Controller/Maintenance Scheduler/Rental agent living in the Halifax area?

Are you looking for a Monday to Friday office based opportunity?

Are you able to commute to the Halifax area daily?

Roles and Responsibilities of the Breakdown Controller

To take customer calls and log repair notifications.
To assign and allocate Field Service Engineers to meet customer requirements.
To support with the supervision of all maintenance and repair activities.
To provide effective customer service and build a working relationship with all customers.
To action customer repair, maintenance and breakdown requests in a timely and cost effective manner.
Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
Keep customers updated on the reported job progress.
Deal with day to day queries from both internal and external customers.
Ensure all jobs are entered onto the appropriate in-house computer system.
To reschedule jobs and resources according to emerging customer needs and resource availability.
Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment.
To ensure that all field service vehicle parts sales are recorded accurately and promptly.

If you are actively looking for a new job as a Breakdown Controller and from a similar background as a Maintenance Controller, Rental Agent, or Automotive Service Advisor, we are eager to hear from you and will assist you in finding the next step in your career.

Job Details

Position: Breakdown Controller
Location: Halifax area - Office Based
Day shift: Monday to Friday
Hours: 38.75 hours per week, 8:30am - 5pm
Type: Permanent, full time position
Salary: up to £29,870

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Breakdown Controller

Kautec Recruitment

Elland

On-site

GBP 25,000 - 30,000

Full time

Job summary

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Job description