Brand Specialist (Supervisor) - Designer Studio, Womenswear (Full-Time)

SELFRIDGES; London; On-site; GBP 25,000 - 35,000; Full time

Job description

Brand Specialist (Supervisor) - Designer Studio, Womenswear (Full-time)

Job Introduction

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
• Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales through training.
• Take responsibility for tasks that may go beyond the role expectation, spotting opportunities to improve business, customer service, and retail standards.
• Follow health and safety procedures and security procedures, playing an active role in preventing stock loss.
• Adapt to challenges that vary from day to day. In this flexible role, you may be required to work in different departments, bringing your service excellence and collaborative spirit with you.
• Build and develop your own client base, using your exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.

A bit about you:

• All over the numbers. You will be set sales, CRM, and NPS targets, and even if you haven't had much first-hand exposure to this data, you will have the curiosity and appetite to learn more.
• A great communicator. Passionate about our products, this combination will enable you to deliver inspiring brand training to your team.
• Well informed. You will make it your business to know what our competitors are up to.
• Known to be a sales and service expert.
• Collaborative. Your brand partner or contact within our team will rely on you to keep them informed about successes, challenges, or customer feedback.
• Approachable. You will be a leader in your department, invested in your wider team and available for requests, whether they are queries or coaching support.
• A proud shopkeeper. You will be responsible for replenishing stock, maintaining the Selfridges standards, and inspiring others to deliver the same.
• An example of our values, a trusted and respected colleague.

This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time according to the needs of the business.

Selfridges
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