Brand Ambassador - Italian

TN United Kingdom; Southend-on-Sea; On-site; GBP 60,000 - 80,000

Job description

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Brand Ambassador - Italian, Southend-on-Sea

Client: Ventrica

Location: Southend-on-Sea

Job Category: Other

EU work permit required: Yes

Job Reference: ae9caaea52e6

Job Views: 3

Posted: 26.03.2025

Expiry Date: 10.05.2025

Job Description:

Ventrica is a dynamic fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020, Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards: Gold for Best Outsourcing Partnership (Large) and Silver for European Outsourced Contact Centre of the Year. In 2017 we won Gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.

Introduction to our client: Dr. Martens

As a Customer Service Advisor for our client Dr. Martens, you will be a part of a high-performing team that is passionate about delivering exceptional customer service. Building rapport with customers to drive upselling of products as well as resolving any issues that they may have, having dedication and care to customer needs will ensure top tier results and positive quality scores. Dr. Martens are an iconic brand that is very prevalent within the UK and worldwide, making boots, shoes, and accessories that are made to last. With a fanbase as huge as theirs, customer needs are at the forefront of our minds, looking to give a positive outcome with every contact.

What will I do in the role?

1. Undertake upselling through customer service
2. First point of contact for all customer queries and providing product advice
3. Proactively work to mitigate any escalations, dealing with returns/exchanges, order status queries, and providing information on timeline logistics
4. Act as a brand ambassador for your client, carrying exceptional customer service
5. Provide outstanding customer service across telephone, social media, web chat, and email
6. Ensure that the customer is at the heart of every conversation

What do I need?

1. You must be absolutely fluent in both English and Italian, written and verbal
2. A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
3. Outstanding social media service etiquette, with the ability to adapt your style for each customer
4. Strong written and verbal communication skills
5. Experience of working in a customer-facing environment
6. Confident IT skills
7. Flexibility, professionalism, drive, and willingness to learn
8. An interest in Dr. Martens and/or footwear would be highly advantageous
9. Proven experience in upselling products
10. Being a self-motivated individual that has the ability to handle objections

What will I be paid?

£13.37 per hour

Working Hours:

Details to be provided.