Branch Operations Manager

Securitas; Bristol; On-site; GBP 48,000 - 50,000; Full time

Job description

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Company Description

At Securitas, we are leading the transformation of the security industry by putting our clients at the heart of our business. We solve our clients' security needs through qualified and engaged people, in-depth expertise, and innovation within each of our protective services. We combine services into tailored solutions and use data to enhance intelligence, ensuring we are client-centric, people-focused, and data-driven.

We are currently seeking a Branch Operations Manager (BOM) to lead our service delivery unit. This role is essential in delivering protective services to a portfolio of clients, ensuring exceptional service while maintaining operational efficiency.

Why Join Securitas?

• Be part of a leading global security provider committed to innovation and service excellence.
• Work in an organization that values employee growth and professional development.
• Enjoy a supportive and dynamic working environment.
• Competitive salary and benefits package.

If you are a motivated leader with a passion for operational excellence and customer satisfaction, we would love to hear from you!

Apply now and be part of the Securitas transformation!

Branch Operations Manager

£48000-£50000 DOE + £7200 Car Allowance + OTE (+c£14,000)

Bristol

If you're ready to take on this important role and be part of a professional team, apply today!

Job Description

Service Excellence:

• Oversee high-quality service management, ensuring continuous improvement in client services.
• Proactively manage resources and planning to maintain fully trained personnel.
• Ensure a client-oriented approach, reflected in positive client feedback (NPS scores).
• Deliver Securitas' high-quality standards in line with clients' Service Level Agreements (SLAs).
• Achieve operational performance targets, including indirect costs, labour efficiency, employee turnover, diversity, and inclusivity.
• Monitor branch KPIs related to people, safety, operations, customers, and finance.
• Collaborate with the Protective Services Development Manager (PSDM) to drive service excellence and operational effectiveness.

Leadership:

• Foster high levels of employee engagement, promoting Securitas' Core Values and Purpose.
• Recognize and reward outstanding staff performance through nominations and awards.
• Implement proactive succession planning to ensure operational continuity.
• Cultivate a continuous improvement culture, aligning operations with key performance outcomes.
• Strong leadership with the ability to inspire and motivate teams.
• Goal-oriented mindset with an empathetic and people-focused approach.
• Proven track record in delivering operational excellence.
• Strong business acumen and commercial awareness.
• Ability to build and maintain professional relationships and networks.
• Excellent written and verbal communication skills.
• Ability to build and lead high-performing teams.
• Experience in team leadership and managing conflicting priorities.

Minimum Requirements:

• Proven track record in operational service delivery with a strong focus on customer service.
• High level of professionalism, integrity, and personal presence.
• Experience in P&L ownership, forecasting, and budgeting.
• Right to work in the UK.
• 5 year Checkable Employment History.
• Driving Licence.

Qualifications

Specific Skills & Experience:

• Strong people management skills with experience in leading and motivating diverse teams.
• Understanding of using processes to drive operational efficiency.
• Knowledge of Health & Safety (H&S) regulations and their impact on employees.
• Ability to use business intelligence tools to optimize operations.
• Willingness to work flexibly, including out-of-hours shifts, to engage with staff.

Additional Information

It's great to see you're considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Ready to take the next step? Click 'I'm Interested' to submit your CV. Questions? Reach out anytime at [e-mail].

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We're here to help-just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks - Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant - Supporting equality and inclusion.
• Disability Confident Employer - Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs - Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification - Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click 'Apply Now' and start your career with Securitas UK today!