Branch Manager

RSW are seeking a dynamic and results-driven Branch Manager to oversee our Bridgend Branch and lead our team towards achieving business objectives.

The ideal candidate will possess strong leadership skills, a proven track record in sales, and the ability to foster a positive work environment. As the Branch Manager, you will be responsible for managing daily operations, driving sales growth, and ensuring exceptional customer service.

RESPONSIBILITIES

PEOPLE MANAGEMENT

1. Leading from the front to develop business alongside your team.
2. Conducting regular 121's and team briefs.
3. Create and implement Personal Development Plans.
4. Evaluate team and individual performance, providing feedback and coaching.
5. Recognising employee achievements and encouraging excellence in the working environment.
6. Sets effective targets and reviews.
7. Vacancies are filled within requested timescales.
8. The branch/staff complies with all company standards and procedures.

BUSINESS DEVELOPMENT

1. To identify and develop business opportunities by acting on leads, assessing customer requirements and promoting our services to secure profitable temporary and permanent placements.
2. Interacting with clients on a weekly basis to ensure high levels of customer satisfaction and act on feedback.
3. To maintain an awareness of the market, competition and undertake competitor analysis which is passed to senior management team.
4. Effective use of social media platforms.
5. To attend client visits and update database accordingly consulting with senior management team where necessary.
6. Effective negotiation of rates to increase the Client Gross margin percentage.
7. Lapsed sales calls exceeded.
8. To analyse quantity and quality of all activity within the branch.
9. Regular analysis of relevant publications, local press, and websites to analyse vacancies.
10. Provide accurate forecasting of future growth to senior management team.

CUSTOMER SERVICE

1. To ensure fulfilment for each customer.
2. All clients are visited on a regular basis to ensure service is as of Company Standards.
3. Weekly service calls are made to decision makers to ensure service levels are met.
4. Effectively performs duties through timeliness, accuracy, and thoroughness as per client request.
5. Maintains a high quality of work and meets divisional standards.
6. To develop internal and external relationships.
7. All Client issues are dealt with promptly and resolved to company standards.
8. Actions are taken to box out competition.
9. Effectively delegates tasks and coaches staff members to improve performance.
10. Analyses and communicates ways to improve customer service.

RECRUITMENT

1. To ensure all Job boards (Indeed etc) are checked and updated on a daily basis.
2. To ensure all vacancies are filled on time.
3. Analysis of back fills and candidate retention.
4. Ensuring efficient and effective recruitment processes from candidate sourcing to placement.
5. Appropriate candidate pool size available by client.
6. Ensure candidate registrations are being completed on a daily basis, ensuring full compliance is adhered to at all times.
7. Online job adverts are refreshed every Friday.

BRANCH ADMINISTRATION

1. Ensure Company information is sent out on time.
2. Weekly/Daily Temp Plan is accurate and up to date.
3. New Client set up on Rocket has all appropriate paperwork attached (T&C's, BIF's, Rates) any other paperwork appropriate to the Client.
4. All Company information is kept as per confidentiality (GDPR) standards.
5. All timesheets are checked by the team before being sent to Payroll for processing.
6. Ensure the Company CRM System (Rocket) is updated on a daily basis with live bookings, new candidates.
7. Ensure candidate availability lists are updated on a daily basis and that lists are available and taken home every evening and weekend for the “On Call” Service.
8. Window adverts are updated regularly.

MANAGEMENT OF DAILY OPERATIONS

1. Manage the out of office “On Call” phone for the division of an evening and weekend.
2. Deal with daily Temp queries as necessary.
3. Complete daily information and figures sheet and send to senior management within the dedicated timescales.
4. Management of staff annual leave cover.
5. Ensure that the branch operates in line with opening and closing hours.
6. Ensure all staff operate within current regulatory guidelines.
7. Branch targets and deadlines are carried out.
8. Take part in the on-call rota (although this will be subject to change to cover holidays and sickness).
9. Ensure all bookings and enquiries are handled promptly and effectively.
10. Ensure all services levels agreements (SLA's) are met at all times.
11. Ensure branch administration tasks are completed.
12. “On Call” Cover.

You will be responsible for a team of successful Consultants/Resources, with the full support and guidance of senior management. You will thrive from leading by example and will be responsible for driving this successful branch to its full potential. It is important that you possess the skills to motivate, inspire and develop a team.

LEADING OTHERS

1. Builds highly successful and motivated teams who consistently excel in the achievement of business goals.
2. Acts as a role model to others.
3. Adapts personal style to suit the situation and needs of others.
4. Praises achievements and says thank you for a job well done.
5. Communicates business goals in a way that motivates staff.
6. Operate in line with company policies, procedures and current legislation at all times.
7. Treats all staff as individuals, recognising and valuing diversity.
8. Provides honest and constructive feedback to others.
9. Explains things in clearly understandable terms to others.
10. Establishes priorities, tasks and work schedules in advance.

TEAM WORKING

1. Treats others the way they themselves would wish to be treated.
2. Puts personal preferences aside to achieve team goals.
3. Demonstrates personal commitment to the decisions of the team.
4. Helps colleagues when they are under pressure.

DELIVERING RESULTS

1. Focuses attention and resources upon meeting agreed business targets, priorities and objectives, and actively develops and promotes strategies to increase branch performance.
2. Identifies opportunities to develop business and meet customer needs.
3. Applies skill, effort and judgement to get the job done.
4. Ensures own role and objectives are clear.
5. Maximises the use of available resources and supports other branches as and when required to meet business needs.