Branch Manager

Are you a dynamic leader with a passion for logistics? Do you thrive in a fast-paced environment? If so, Kuehne+Nagel is looking for a dedicated and talented Branch Manager to oversee our Birmingham site. Leading the customer-facing team, you’ll drive our local customer and employee experience and make a significant impact on our growing business!

Your Role

As the Branch Manager for our Birmingham location, you will be responsible for overseeing the customer service team for both air and sea logistics. You will manage a diverse team, ensure customer satisfaction, and foster a culture of continuous improvement. Your strategic leadership will be crucial in maintaining and expanding our market presence.

Your Responsibilities

• Driving local growth and customer experience.
• Maintain a thorough understanding of the Birmingham logistics market and industry trends.
• Build and maintain relationships with key stakeholders, including customers and internal teams.
• Ensure high levels of customer service and satisfaction.
• Drive the employee experience on site, in line with our Roadmap goals.
• Work closely with customers to meet their needs and support their growth.
• Utilise your 5+ years of experience in customer service and stakeholder management to drive growth.

Your Skills and Experiences

• Proven experience in logistics, with a background in both sea and air logistics being beneficial.
• Extensive management experience, with a strong track record of leading large teams.
• Excellent communication and stakeholder management skills.
• Strong understanding of the logistics market in Birmingham and surrounding areas.
• Ability to host and lead effective town hall meetings.
• Experience in customer service or sales is highly desirable.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefits information, recognition, and its wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this is to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer that recognises the skills, expertise, and value service leavers bring to our organisation.