Branch Assistant

Resideo; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job description

ADI Global Distribution now have the opportunity for a Branch Assistant to join the ADI team at our Nottingham branch. This role will be working Monday-to-Friday and offers excellent, long-term opportunities to build a career within the electronic security industry.

As a Branch Assistant, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team as well as the branch manager in stimulating sales and achieving sales targets collaboratively as part of a team.

JOB DUTIES:

1. Maintain Existing Customers
2. Manage Sales Cycle
3. Provide Excellent Customer Support
4. Raise Escalations
5. Work with Larger Sales Organisations
6. Assist and support the Branch Manager and colleagues in achieving branch sales & profit targets.
7. Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
8. Support delivery of business plans/strategy for the branch to achieve revenue and profitability objectives.
9. Support all marketing activities in line with business strategy.
10. Work effectively with key strategic vendors and customers to promote growth and develop strong key partnerships.
11. Act as a role model for the team – leading by example and promoting the correct behaviours, fulfilling all audit requirements.
12. Handle customer enquiries and complaints and escalate these where necessary.

YOU MUST HAVE:

1. Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
2. Ability to multi-task
3. Excellent communication skills

WE VALUE:

1. Prior sales experience
2. Prior industry experience
3. Strong interpersonal skills
4. Ability to work autonomously and collaboratively as part of a team
5. Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
6. Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities

WHAT'S IN IT FOR YOU

1. Stable permanent role Monday to Friday.
2. Great work environment
3. Bonus scheme paid quarterly
4. Excellent company benefits + pension contribution
5. Genuine opportunities for progression
6. Opportunity to work for a forward-thinking global brand