Box Office Sales Administrator - GLA13380

Glasgow Life; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job description

Job Description

Glasgow Life is looking for a Sales Administrator to join us on a full time, permanent contract. Based at Tramway, the role supports Tramway's contemporary art & performance programme. You will be part of a dedicated team as part of Arts & Music for Glasgow Life.

More about Tramway

Tramway is a renowned international arts venue with an interdisciplinary spirit whose mission is to enrich and inspire our communities by providing ambitious, innovative and culturally relevant contemporary visual art and performance. Through a dynamic year-round programme of dance, live art, engagement activity, festivals and free exhibitions, we aim to stimulate meaningful dialogue between artists and audiences, responding to the urgent cultural, social and political issues of our time. Tramway is both local and International in its outlook, fostering the professional development of emergent artists in Scotland whilst also presenting ambitious international work by artists from diverse backgrounds.

About Arts & Music

As a Sales Administrator you'll be joining our Glasgow Life Arts & Music team. We provide people with valuable and meaningful experiences through arts and music. Our high-quality services, world-class events and festivals benefit the people of Glasgow. We help people experience the benefits of taking part in cultural programmes and events. These contribute to Glasgow's visitor economy. We make sure everyone gets the most out of Glasgow Life and use culture to promote inclusion and happiness.

About Glasgow Life

Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city's visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow's international reputation. Glasgow is the first city to be named European Capital of Sport twice and was also the first place in the UK to be named a UNESCO City of Music.

The role

As a Sales Administrator you'll be part of a supportive and creative team environment, providing a pro-active, visitor focused service for Tramway's contemporary art and performance programme. Responsible for event set-up and ticketing for partners and customers across our multi-artform programme; including artists and theatre companies, national arts companies, commercial promoters and festivals, reporting to the Venue Manager and working alongside an established operations team.

The candidate

If you're interested in joining us as a Sales Administrator you'll need:

1. Proven experience in a customer facing role.
2. Proven experience in using box office or database systems.
3. Experience of working with customer databases, ensuring levels of data protection always maintained.
4. Excellent IT skills - good experience and knowledge of Microsoft Office with particular focus on Excel, Word and Outlook.
5. Flexible approach to working hours is required for this role covering evening shifts and weekend working.

You can read the full person specification for this role under the Job Attachments' section.

Tramway has great links to public transport. The typical working days are Tuesday to Saturday, with flexibility required to cover evenings of performances and events.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we'd love to hear from you.

Important Dates: Closing date 13th April 2025 and interviews are provisionally scheduled for w/b 21st April 2025.

Benefits at Glasgow Life

• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year.
• Membership of the Local Government Pension Scheme.
• Discounted Glasgow Club membership and money off in our museum shops and online store.
• Option to buy extra annual leave.
• Cycle-to-work scheme.
• And much more!

Diversity matters at Glasgow Life

We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply.

Application Packs

The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone [phone]. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.

Further Information

Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.